Gloria Castro
Flagstaff,AZ
Summary
Dedicated caregiver with a strong focus on problem-solving, dependability, and attention to detail. Experienced in developing personalized care plans and supporting diverse client needs.
Overview
2027
2027
years of professional experience
Work History
Caregiver
Sevitahealth
2026 - Current
- Assisted clients with daily living activities, ensuring comfort and safety with a clean environment.
- Developed personalized care plans to meet individual client needs.
- Maintained accurate documentation of client progress and health status.
- Trained new staff on best practices in patient care and safety protocols.
- Monitored medication administration, ensuring compliance with prescribed treatments.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Instructional Assistant
Mesa Public Schools
2025 - 2025
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported individual student needs through tailored instructional strategies.
- Collaborated with educators to enhance learning environments and student engagement.
- Monitored student progress, providing feedback and encouragement during lessons.
- Participated in professional development workshops to improve instructional support techniques.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Manager, Shift Leader
Chick-fil-A
2023 - 2025
- Supervised daily operations to ensure consistent service quality and customer satisfaction.
- Trained and developed team members in customer service protocols and operational efficiency.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated staff scheduling to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
- Managed cash handling processes, ensuring accuracy and adherence to company policies.
- Analyzed operational workflows to identify opportunities for process improvements and increased efficiency.
Crystal Creek Sandwich Co.
Crystal Creek
2023 - 2023
- Excellent communication skills, both verbal and written.
- Managed cash and processed payments accurately to ensure smooth transactions.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and alcoholic beverages promptly with focused attention to customer needs.
Serranos Mexican Restaurant
Mexican Restaurants
2021 - 2022
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Developed and maintained courteous and effective working relationships.
Popeyes
Popeyes® Louisana Kitchen
2019 - 2020
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
BBA -
Northern Arizona University
Flagstaff, AZ05.2029
High School Diploma -
Red Mountain High School
Mesa Az 05.2022
Skills
- Problem-solving, Time management, Respectful
- Dependable, Multitasking and organization, Conflict resolution, attentive to people
- Housekeeping tasks, Meal preparation, Documentation skills
- English and Spanish fluency
- CTE certificate, experience with excel, adobe, digital design
Timeline
Caregiver
Sevitahealth
2026 - Current
Instructional Assistant
Mesa Public Schools
2025 - 2025
Manager, Shift Leader
Chick-fil-A
2023 - 2025
Crystal Creek Sandwich Co.
Crystal Creek
2023 - 2023
Serranos Mexican Restaurant
Mexican Restaurants
2021 - 2022
Popeyes
Popeyes® Louisana Kitchen
2019 - 2020
BBA -
Northern Arizona University
High School Diploma -
Red Mountain High School