Gloria Chapa
San Antonio,Texas
Summary
Dynamic and results-oriented professional with extensive experience in warehouse operations and customer service, notably at TJ Maxx Distribution Center. Excelled in heavy lifting, inventory management, and fostering team collaboration. Demonstrated exceptional problem-solving abilities and a commitment to maintaining workplace safety. Proven track record of enhancing customer satisfaction and streamlining inventory processes.
Overview
5
5
years of professional experience
Work History
General Full Time Warehouse Associate
TJ Maxx Distribution Center
08.2024 - 10.2024
- Performed general housekeeping and cleaning tasks.
- Exceeded daily productivity goals through efficient task completion and strong time management skills.
- Collaborated with team members to complete daily tasks and ensure smooth workflow in a fast-paced environment.
- Consistently lifted materials weighing as much as [Number] pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed inventory control, such as counting, and stocking merchandise.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Assisted in loading and unloading shipments, ensuring proper handling of fragile items to prevent damage during transit.
Pro Full Time Cashier
The Home Depot Inc
01.2022 - 06.2024
- Used POS system to enter orders, process payments and issue receipts.
- Assisted customers with returns, refunds and resolving transaction issues.
- Operated cash register to record transactions accurately and efficiently.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Merchandise Stocker
Texas Bargain
01.2020 - 01.2021
- Contributed to team success by collaborating with coworkers on various tasks, such as restocking and merchandising.
- Reduced stock discrepancies by diligently documenting incoming shipments and reporting any variances to management.
- Adapted quickly to new product lines or store layout changes, ensuring a seamless transition and minimal disruption to customer shopping experiences.
- Enhanced customer satisfaction by promptly assisting with product inquiries and location requests.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Improved sales floor appearance through timely replenishment of products and regular maintenance.
Education
High School Diploma -
John F Kennedy
06-2020
Skills
- Packaging and Labeling
- Lifting and sorting
- Labeling and boxing
- Order Picking
- Shipping and receiving
- Order picking and processing
- Heavy Lifting
- Loading and unloading
- Workplace Cleanliness
- Warehouse environment safety
- Material Handling
- Inventory counting
- Pallet jacking
Timeline
General Full Time Warehouse Associate
TJ Maxx Distribution Center
08.2024 - 10.2024
Pro Full Time Cashier
The Home Depot Inc
01.2022 - 06.2024
Merchandise Stocker
Texas Bargain
01.2020 - 01.2021
High School Diploma -
John F Kennedy