Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Gloria Chen

San Francisco,CA

Summary

Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.

Overview

5
5
years of professional experience

Work History

Teller

Wells Fargo Bank
San Francisco, United States
04.2023 - Current
  • Maintained cash drawer accuracy by implementing effective cash handling practices.
  • Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
  • Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
  • Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
  • Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

Bakery Department Team Trainer

Whole Foods Market
San Francisco, United States
09.2021 - 04.2023
  • Supported Team Leadership to organize training for all new and existing Team Members.
  • Trained all Team Members on new products, their differentiation, and sales tactics,.
  • Managed baking operations professionally and handled problems confidently.

Education

Bachelor of Science - Marketing

San Francisco State University
San Francisco, CA
06.2021

Bachelor of Science -

City College of San Francisco
San Francisco, CA
05.2018

Bachelor of Science -

University of California - Santa Cruz
Santa Cruz, CA
06.2016

Skills

  • Exceptional customer service
  • Professionalism and courtesy
  • Cash handling and management
  • Relationship building and management
  • Patience and empathy
  • Customer relationship building

Languages

English
Cantonese

Timeline

Teller

Wells Fargo Bank
04.2023 - Current

Bakery Department Team Trainer

Whole Foods Market
09.2021 - 04.2023

Bachelor of Science -

City College of San Francisco

Bachelor of Science - Marketing

San Francisco State University

Bachelor of Science -

University of California - Santa Cruz