GLORIA COVARRUBIAS
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Office staff
Personalized pest control
Naples
08.2024 - Current
- Managed scheduling for pest control appointments and technician assignments.
- Coordinated communication between clients and pest control teams effectively.
- Maintained accurate records of service calls and customer interactions.
- Answered phones and directed customer inquiries to the appropriate staff member.
- Ensured that all office areas were clean, organized, and properly maintained at all times.
- Maintained filing system, both electronic and hard copy.
- Scanned documents into digital format using specialized software applications.
- Performed light bookkeeping tasks such as coding invoices or processing payments.
- Organized office supplies inventory and placed orders when necessary.
- Provided administrative support to management team members.
- Greeted visitors in a professional manner and provided assistance as needed.
- Generated reports and presentations using Microsoft Office programs such as Word, Excel, and PowerPoint.
- Resolved customer inquiries and concerns promptly to enhance satisfaction levels.
- Ensured compliance with safety regulations during service operations documentation.
- Assisted in training new employees on administrative procedures and tools.
- Processed client invoices and handled payment transactions efficiently.
- Developed and implemented filing systems for client information management.
- Processed incoming mail by sorting, distributing, or forwarding items to the correct recipient.
- Updated contact databases with changes in employee information.
- Monitored stock levels of office supplies and reordered items when necessary.
- Managed calendar appointments for executive staff members.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Facilitated communication within the office and with external partners.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Answered telephones, directed calls, and took messages.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Scheduled meetings and coordinated materials to be distributed to attendees.
OFFICE MANGER /Customer Service Associate
Collier County TAX COLLECTOR
NAPLES
01.2006 - 01.2018
- Managed office inventory and placed new supply orders.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Managed office budget to handle inventory, postage and vendor services.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Reviewed completed work to verify consistency, quality and conformance.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Improved customer service wait times to mitigate complaints.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
CASHIER/Grocery Stocker
PUBLIX SUPER MARKET
NAPLES
01.2000 - 01.2006
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Cleaned shelves and restocked with new inventory when products stock ran low.
Education
High School Diploma -
BARRON COLLIER HIGH SCHOOL
NAPLES05.1992
Skills
- Customer Communication
- Materials Organization
- Reliable and Punctual
- Team Collaboration
- Office Machine Operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Office staff
Personalized pest control
08.2024 - Current
OFFICE MANGER /Customer Service Associate
Collier County TAX COLLECTOR
01.2006 - 01.2018
CASHIER/Grocery Stocker
PUBLIX SUPER MARKET
01.2000 - 01.2006
High School Diploma -
BARRON COLLIER HIGH SCHOOL