Gloria Detar
Yukon,OK
Overview
29
29
years of professional experience
Work History
IT Specialist
FAA
Oklahoma City, Oklahoma
05.2019 - Current
- Helpdesk Tier II customer service representative for the Consolidated Automation System for Time and Labor Entry (CASTLE). This is the official system of record used across the DOT to track employee hours, labor distribution, and project costing.
- Assists timekeepers, approving officials, Castle managers, and Payroll Liaison staff with simple to complex timekeeping, leave, telework, overtime, HR policies and labor distribution questions resulting in an average of 20 or more tickets per day.
- CASTLE Data Elements and Coding encompass familiarity with entering and managing core data fields, including start/stop times, leave tracking, and Common Accounting Numbers (CANS).
- Knowledge of Labor Distribution Reporting (LDR) which entails understanding how to align hourly timekeeping data with specific project and task codes to ensure accurate agency cost accounting.
- Comprehension the Office of Personnel Management (OPM) and DOT-specific directives governing annual leave, sick leave, compensatory time, credit hours, and preapproved overtime.
- Mastery of the handling of Personally Identifiable Information (PII) within CASTLE (e.g., Social Security Numbers and employment statuses) in compliance with the Privacy Act of 1974.
- Knowledge of Federal Payroll Cycles such as working knowledge of biweekly payroll timelines, automated lockout dates, and certification deadlines to prevent auto-charging to "No Project" accounts.
- Ability to match and reconcile records between CASTLE and external HR/Payroll systems like the Federal Personnel Payroll System (FPPS) or Delphi.
- Manage time effectively under the pressure of tight biweekly certification windows to prevent payroll delays.
- Assist in implementation of new technologies and systems to enhance operational efficiency for CASTLE.
Temporary Employee
City of San Antonio
San Antonio, Texas
11.2000 - 04.2001
- Worked on special projects for the Economic Development Office, Health Department and Planning and Zoning Offices for the City of San Antonio.
- Overlooked a $150,000 grant with a zero margin of error for the Cancer Treatment Research Center incorporating the use of industrial management concepts to organize, strategically plan and set objectives for financial management of our funding.
- Tracked and recorded all medical procedure costs for breast and cervical cancer research. This ensured that each hospital, clinic and doctor was paid in a timely manner and was in accordance with our contractual procedures and objectives.
- Systematically established a chart to reflect how much funding would be allocated and readily available before each clinical setup to cover medical cost for 500 low-income women.
- Used Excel to configure and create all charts for medical research studies demonstrating statistical data and demographics for each specific Health Department location.
- Used accounts payable software such as QuickBooks and Peachtree to pay out invoices for multiple hospitals and community clinics.
File Clerk III
Christus Santa Rosa Hospital
San Antonio, Texas
05.1997 - 05.2000
- While working at Christus Santa Rosa Hospital, I utilized QuickBooks for all the accounts Payable/Receivable. I tracked incoming client invoices and outgoing vendor bills.
- Verified invoices against purchase orders to ensure accurate disbursement of hospital funds.
- Reconciled monthly ledger accounts to identify and resolve payment discrepancies promptly.
- Maintained audit-ready financial records by enforcing strict internal accounting controls.
- Managed accounts receivable and lease revenues for a total of three medical office buildings.
- Managed the monthly financial lifecycle and rent collection process for over 200 tenants generating approximately a million dollars in leasing revenue.
- Enforced lease terms, tracked payment schedules, and calculated adjustments for diverse tenants.
- Monitored aging accounts and executed collection procedures to minimize outstanding delinquencies.
- Worked as part of the property management and ensured accurate reporting of monthly rental income.
Education
Master of Science - Business Intelligence
Grantham University
Lenexa, KS06-2020
Bachelor of Arts - Clinical Psychology
University of Central Oklahoma
Edmond, OK06-2006
Associate of Arts - Psychology
Rose State College
Oklahoma City, OK06-2003
Associate of Science - Pre-Law
St. Philip's College
San Antonio, TX05-1996
Timeline
IT Specialist
FAA
05.2019 - Current
Temporary Employee
City of San Antonio
11.2000 - 04.2001
File Clerk III
Christus Santa Rosa Hospital
05.1997 - 05.2000
Master of Science - Business Intelligence
Grantham University
Bachelor of Arts - Clinical Psychology
University of Central Oklahoma
Associate of Arts - Psychology
Rose State College
Associate of Science - Pre-Law
St. Philip's College