Gloria Diaz-Sanchez
Kissimmee,FL
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
20
20
years of professional experience
Work History
Driver
Uber/Lyft
Kissimmee, FL
06.2016 - Current
- Ensure the safety of all riders
- Pick up patrons and greet them as they enter the vehicle
- Provide a safe place for riders to be picked up and dropped off
- Provide a safe driving experience for riders and get them to their destination.
Dual Rate Supervisor
PARX Casino
Bensalem, PA
01.2020 - 04.2021
- Monitor staff performance, ensuring adherence to all Casino policies and procedures
- Train and evaluate new dealers
- Maintain constant awareness of all pit activity
- Responsible for protection of the bankroll, the playing public and the Casino's integrity
- Maintain and/or enforce the Casino's rules of play
- Initiate gaming table fill/credit procedures
- Place into service/remove from service, gaming table cards
- Monitor compliance and prepare documents relating to federal currency transaction regulations
- Rate gaming table customer play
- Verify gaming chip purchases with cash at the gaming tables
- Settle customer disputes and or escalate to pit manager.
Home Health Aide
Access Home Care
Philadelphia, PA
08.2018 - 12.2019
- Support patient by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands
- Assist patient by providing personal services, such as, bathing, dressing, and grooming
- Help patient care for herself by teaching use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene
- Maintain a safe, secure, and healthy patient environment by following asepsis standards and procedures; maintaining security precautions; following prescribed dietary requirements and nutrition standards
- Protect the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
Dual Rate Supervisor
PARX Casino
Bensalem, PA
03.2017 - 09.2018
- Monitor staff performance, ensuring adherence to all Casino policies and procedures
- Train and evaluate new dealers
- Maintain constant awareness of all pit activity
- Responsible for protection of the bankroll, the playing public and the Casino's integrity
- Maintain and/or enforce the Casino's rules of play
- Initiate gaming table fill/credit procedures
- Place into service/remove from service, gaming table cards
- Monitor compliance and prepare documents relating to federal currency transaction regulations
- Rate gaming table customer play
- Verify gaming chip purchases with cash at the gaming tables
- Settle customer disputes and or escalate to pit manager.
Table Games Dealer
PARX Casino
Bensalem, PA
09.2014 - 09.2018
- Efficiently and courteously deal and protect assigned games as described in established policies and procedures, maintaining compliance with rules, laws and regulations
- Provide appropriate and professional care and service to guests
- Acknowledge and greet warmly customers who play at or approach assigned games
- Ensure the protection and integrity of assigned games, currency, chips, playing cards, dice and other assets in assigned areas
- Comply with gaming regulations, internal controls, policies and business processes
- Core Games; Blackjack, Baccarat and Pai Gow Tiles
- Carnival Games; Spanish 21, Let it Ride, Three Card Poker, Four Card Poker, Mississippi Stud, High Card Flush, Asian Poker, Mini Baccarat.
Driver/Independent Contractor
LaserShip
Bristol, PA
12.2013 - 12.2014
- Deliver packages to customers using a scanner, GPS, and knowledge of Maps
- Use own vehicle to perform the deliveries
- Assure delivery of packages in a timely manner
- Plan route for the fastest delivery possible.
Cashier
Target
Philadelphia, PA
04.2013 - 12.2013
- Respect guests by providing a friendly and fast checkout
- Scan fast without looking for barcodes
- Bag it right; choose the right size bag, use plastic instead of paper, don't double bag, and fill guest reusable bags first
- Deliver register prompts, communicate REDcard benefits and encourage the guest to apply for a REDcard
- Honor reasonable price challenges
- Thank every guest and share their savings.
Associate Fraud Detection Specialist
HSBC BANK USA
Buffalo, NY
02.2011 - 11.2011
- Inbound and Outbound calls from and to card members
- Review credit card accounts and detect fraud, block accounts, close accounts and reissue new account numbers
- Submit fraud claims to fraud investigations department
- Prevent fraud from occurring on accounts by reviewing key facts, fraud trends, policies and procedures
- Meet average handle time on a monthly basis, as well as accounts worked in outbound
- Spanish Certified to assist card members in Spanish
- Anti-Money laundering experience.
Ramp Agent
Prior Aviation Services
Buffalo, NY
05.2011 - 10.2011
- Chock aircraft, cone aircraft and position crew stairs
- Load and unload UPS aircraft cargo
- Operate belt loader
- Guide belt loader to and away from aircraft
- Ensure safety by following guidelines set by Prior Aviation Services and UPS.
Table Games Dealer
Harrah's Entertainment
Chester, PA
08.2010 - 12.2010
- Upbeat and Positive
- Highest customer service offered to players
- Dealt Blackjack, and Carnival games
- Handled cash and exchanged for chips.
Patient Service Coordinator/Spanish Interpreter
The Horsham Clinic
Ambler, PA
07.2007 - 10.2010
- Responsible for all front desk operations
- Operate in a service coordinating capacity to direct patients/families/visitors in their initial introduction to the hospital
- Use of multi-line telephone system, Microsoft Word/Excel/Outlook
- Responsible for interpreting in intake assessments, groups, and family meetings for patients and family members as needed.
- Assisted with scheduling appointments for patients and family members.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
Sales Associate
SC Kiosks
Langhorne, PA
11.2006 - 02.2007
- Sold merchandise to customers utilizing knowledge of wireless technology.
Customer Satisfaction
Auto Zone
Philadelphia, PA
06.2005 - 01.2006
- Responsible for customer service, planograms, sales, returns and exchanges and stock.
Cashier
Cousin's Supermarket
Philadelphia, PA
04.2004 - 06.2005
- Scanned products for total and received cash, credit/debit transactions, EBT transactions from customers
- Bagged orders for customers.
Education
A.A.S. Computer Information Systems - Information Technology
Community College of Philadelphia
Philadelphia, PA12-2020
Skills
- Processes and procedures
- Staff Management
- Staff Development
- Team Supervision
- Cash Handling
- Documentation And Reporting
- Client Service
- Complaint resolution
- Work Planning
- Technical Support
- Team motivation
- Leadership
- MS Office
- Fluent English/Spanish
References
Available upon request
Timeline
Dual Rate Supervisor
PARX Casino
01.2020 - 04.2021
Home Health Aide
Access Home Care
08.2018 - 12.2019
Dual Rate Supervisor
PARX Casino
03.2017 - 09.2018
Driver
Uber/Lyft
06.2016 - Current
Table Games Dealer
PARX Casino
09.2014 - 09.2018
Driver/Independent Contractor
LaserShip
12.2013 - 12.2014
Cashier
Target
04.2013 - 12.2013
Ramp Agent
Prior Aviation Services
05.2011 - 10.2011
Associate Fraud Detection Specialist
HSBC BANK USA
02.2011 - 11.2011
Table Games Dealer
Harrah's Entertainment
08.2010 - 12.2010
Patient Service Coordinator/Spanish Interpreter
The Horsham Clinic
07.2007 - 10.2010
Sales Associate
SC Kiosks
11.2006 - 02.2007
Customer Satisfaction
Auto Zone
06.2005 - 01.2006
Cashier
Cousin's Supermarket
04.2004 - 06.2005
A.A.S. Computer Information Systems - Information Technology
Community College of Philadelphia
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