Gloria Donnelly
Spanaway,WA
Summary
Hardworking and reliable Dispatcher with strong ability to adapt. Offering communication and problem solving skills . Highly organized, proactive and punctual with team-oriented mentality.
Overview
7
7
years of professional experience
Work History
Customer Center Specialist
Paccar Parts
11.2022 - Current
- Launched and oversaw solutions for active service breakdowns, ensuring swift service set ups to minimize downtime.
- Tracked ongoing service cases, monitoring their progress and updating schedules as needed.
- Reviewed case details to determine the best resource allocation and service planning.
- Improved service delivery by quickly addressing and resolving delays, conflicts, and obstacles.
- Juggled multiple tasks simultaneously and worked efficiently under pressure to meet customer expectations.
- Worked effectively in fast-paced environments.
Base Defense Operations Controller
U.S Air Force Schriever SFB
06.2021 - 04.2022
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers and emergency personnel to calls for service.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Responded to emergency calls routed by automatic distribution system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Monitored/Dispatched alarms for Protection Level 1 Satellites.
Alarm Monitor
U.S Air Force Malmstrom AFB
06.2018 - 09.2020
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Communicated with team members and building management via radio, telephones, computers and proprietary VICADS software.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at Protection Level 1 facilities housing nuclear weapons.
Remote Target Engagement System Operator
U.S Air Force Malmstrom AFB
01.2018 - 04.2020
- Operated advanced remote systems to identify and engage targets with high precision, ensuring mission success and operational efficiency.
- Continuously monitored system performance, conducted routine maintenance, and performed troubleshooting to ensure optimal functionality.
- Adhered to strict safety protocols and compliance regulations to ensure safe and ethical operation of engagement systems.
- Provided training and mentorship to new operators, ensuring they were proficient in system operation and understood best practices for target engagement.
Education
High School Diploma -
Renton Senior High School
Renton, WA06.2015
Skills
- Active Listening
- Strong Work Ethic
- Ability to work effectively both independently and as part of a team
- Customer-focused mindset with a commitment to excellence
- Reliable and Trustworthy
- Critical Thinking
- Strong problem-solving and conflict resolution abilities
- High attention to detail and organizational skills
Timeline
Customer Center Specialist
Paccar Parts
11.2022 - Current
Base Defense Operations Controller
U.S Air Force Schriever SFB
06.2021 - 04.2022
Alarm Monitor
U.S Air Force Malmstrom AFB
06.2018 - 09.2020
Remote Target Engagement System Operator
U.S Air Force Malmstrom AFB
01.2018 - 04.2020
High School Diploma -
Renton Senior High School
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