Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Gloria Dyke

Redding,CA

Summary

Dynamic professional with a proven track record at Brightwell Behavioral Hospital, and all other previous employments, adept in strategic planning and problem-solving. Enhanced department efficiency through innovative policy implementation and excelled in budget management. Skilled in fostering relationships and maintaining professionalism, consistently delivering results by leveraging organizational and multitasking abilities. Experience teaching and coaching students of various age groups to develop important daily living skills and interpersonal relational skillsets.

Overview

5
5
years of professional experience

Work History

Recipient Rights Officer/Administrative Assistant

Brightwell Behavioral Hospital
07.2023 - 07.2024
  • Advised and conducted investigations for recipient rights according ot the Michigan Mental Health Laws and regulations involving inpatient psychiatric care.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Interviewed, compiled evidence, kept state regulations and organizational flow as department head.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Worked as the court liaison for involuntary patients
  • Created badges, interviewed and conducted pre screening tasks, organized budget and receipts for CEO and assisted with financial tracking

Assistant Director of Guest Experiences

SpringHill Camps
08.2022 - 07.2023
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative camp experience for campers and family/school leaders
  • Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality staff for the camps store as well as creating schedules for staff and operating hours
  • Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
  • Assisted the Director in developing innovative programs to improve campers experiences as well as new methods of partnership and revenue for retreats.

Shift Supervisor

Starbucks
08.2019 - 01.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Inclusion Counselor

SpringHill
05.2022 - 08.2022
  • Facilitated peer mentoring programs to foster positive relationships among campers of varying backgrounds and abilities.
  • Served as an advocate for underrepresented populations within the camp community by championing policies that supported equal access to resources.
  • Reduced instances of behavioral issues through proactive behavioral management strategies that focused on positive reinforcement and clear expectations.
  • Implemented evidence-based practices to enhance the academic success of students receiving special education services.

Education

Bachelor of Science - Psychology

Eastern Michigan University
Ypsilanti, MI
06.2021

Skills

  • Work Coordination
  • Report Writing
  • Strategic Planning
  • Innovation and Creativity
  • Budgeting and finance
  • Attention to Detail
  • Organizational Skills
  • Problem-Solving
  • Multitasking Abilities
  • Relationship Building
  • Idea Development and Brainstorming
  • Reliability
  • Professionalism
  • Adaptability

Accomplishments

    Was a member of the Boston Crusaders Drum Corps 2018 and 2019 as a member of the Color Guard (as a member of the dance and flag line), resulting in two years consistent George Zingali awards for best Color Guard at Drum Corps International.

Timeline

Recipient Rights Officer/Administrative Assistant

Brightwell Behavioral Hospital
07.2023 - 07.2024

Assistant Director of Guest Experiences

SpringHill Camps
08.2022 - 07.2023

Inclusion Counselor

SpringHill
05.2022 - 08.2022

Shift Supervisor

Starbucks
08.2019 - 01.2023

Bachelor of Science - Psychology

Eastern Michigan University

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Gloria Dyke