Gloria Iweh
Katy,TX
Summary
Results-driven data entry professional with a proven track record at Health Zone MD, specializing in process automation and accurate data management. Expert in numeric data entry and compliance, I enhanced productivity and client satisfaction by implementing automated validation checks, significantly reducing errors in billing and eligibility determinations. Strong communicator dedicated to excellence. Proficient administrative professional experienced in data entry, document management, and file preparation. Top-notch communicator with good time management and problem-resolution skills. Expertise in excel.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Data Entry
HealthZone MD Family and Sports Medicine Wellness
02.2021 - Current
- Provided administrative support with accurate document preparation and data entry.
- Utilized advanced software programs to efficiently manage large volumes of data entry tasks.
- Reduced errors in billing data entry through implementing automated validation checks.
- Automated manual tasks, increasing productivity and reducing errors in data entry.
- Expedited data entry processes by efficiently typing information into databases and spreadsheets.
- Used excel to perform data entry and prepare correspondence.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Eligibility Specialist
Workforce Solutions, Equus
06.2018 - 01.2021
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Managed approximately 50 incoming calls, emails and faxes per day from customers.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Education
Bachelor of Science - Business Administration
University of Lagos
Lagos Nigeria09-2004
GED -
Satellite Town Secondary School
Lagos Nigeria09-2002
Skills
- Market research data entry
- Data entry process automation
- Data entry standards
- Data entry and 10-key
- Numeric data entry expertise
- Data entry and analysis
- Data entry experience
- Accurate data entry
Accomplishments
- Trained 13 new data entry specialists.
- Supervised team of 9 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Maintained an average typing speed of 67 WPM on all assignments.
Certification
Scrum Master Cert
PMP Cert
Spot Award
Received a spot award for contributing to the teams growth and income to the company
Languages
English
Native or Bilingual
Timeline
Data Entry
HealthZone MD Family and Sports Medicine Wellness
02.2021 - Current
Eligibility Specialist
Workforce Solutions, Equus
06.2018 - 01.2021
Bachelor of Science - Business Administration
University of Lagos
GED -
Satellite Town Secondary School
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