Gloria Escobar
Silver Spring,MD
Summary
Detail-oriented professional with strong multitasking capabilities and effective communication skills. Proven track record in facilitating training sessions and managing administrative tasks to enhance operational efficiency.
Overview
1
1
Language
18
18
years of professional experience
Work History
Program Associate
Children's National Medical Center
Washington, DC
07.2018 - Current
- Facilitated training sessions for staff on program protocols, enhancing understanding and compliance.
- Collaborated with multidisciplinary teams to enhance service delivery effectiveness.
- Assisted in developing and implementing program plans, policies, and procedures.
- Organized and facilitated meetings with stakeholders to discuss program objectives.
- Managed administrative tasks, ensuring accuracy and timely completion of paperwork to support program operations.
- Assessed customer needs during interactions to provide tailored solutions.
- Highlighted improvement areas, guiding decision-makers in implementing necessary changes.
Legal Receptionist
Law Offices of William Inman
Rockville, MD
02.2009 - 06.2018
- Greeted clients and visitors with professionalism and courtesy.
- Managed incoming calls, ensuring timely connection to appropriate staff members.
- Scheduled appointments for attorneys and maintained legal calendars.
- Conducted initial client intake, gathering necessary information for case files.
- Processed legal documents and correspondence for efficient communication.
- Maintained client confidentiality while handling sensitive information.
- Maintained client confidentiality regarding all matters discussed in the office.
- Coordinated office supplies inventory and ordered materials to maintain seamless operations.
- Prepared outgoing mail including packages, certified letters, and courier services.
- Produced multiple copies of necessary documents to ensure availability for the team.
- Provided general administrative support including typing memos, emails, faxing documents, photocopying documents.
- Processed payments from clients through a credit card machine or cash register.
- Updated contact information for existing clients in a database system.
Education
High School Diploma -
High Point High School
Beltsville, MD06-2004
Skills
- Workday/Oracle-PeopleSoft
- Program development
- Document management
- Administrative tasks
- Data entry
- Microsoft Office
- Excel
- Powerpoint
- Effective communication
- Teamwork and collaboration
- Multitasking and organization
- Attention to detail
Languages
Spanish
Native/ Bilingual
Timeline
Program Associate
Children's National Medical Center
07.2018 - Current
Legal Receptionist
Law Offices of William Inman
02.2009 - 06.2018
High School Diploma -
High Point High School