Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Esteves

Riverview,FL

Summary

Detailed-orientated, result driven leader with strong collaboration skills. Acquired over five years of management experience with extensive knowledge in driver safety and compliance. Accomplished in building a high performing team and inspiring staff to achieve personal and professional goals. Superb record keeping that has led to over fifty percent increase in DMO compliance.

Overview

21
21
years of professional experience

Work History

DMO Clerk

First Student
Charleston, SC
11.2020 - Current
  • Communicate effectively via email, phone or in person with customers, staff and management
  • Interview and hire drivers in eArcu
  • Initiate background, MVRs and drug screening for drivers
  • Create DOT exam authorization and ensure drivers stay within compliance
  • Create and maintain records of random drug and alcohol screenings
  • Utilize Concentra website to create Fit for Duty or post accident authorizations
  • Review and process I-9 verifications
  • Complete First Student orientation for new drivers and employees
  • Review driver training to ensure documents are completed accurately before scanning into JJ Keller Encompass (DMO)
  • Create file folders for all drivers and staff
  • Ensure driver compliance by reviewing JJ Keller Encompass
  • Generate and distribute compliance reports to appropriate area managers and supervisor
  • Resolve customer questions and concerns
  • Work collaboratively with CCSD employees to assure proper activity bus training
  • Attend all safety meetings
  • Follow confidentiality rules to preserve data quality and reduce potential information compromise.
  • Manage time effectively in order to meet deadlines
  • Translate verbal and written communication for spanish speaking customers

Dispatcher

First Student
Charleston, SC
07.2020 - 11.2020
  • Responsible for dispatching buses/drivers in a timely manner
  • Handle heavy radio communication with drivers and schools
  • Inform parents and schools of bus delays
  • Provide resolutions for drop-off and pick up issues
  • Notate driver complaints and submit to supervisors
  • Inform repair shop when buses need repairs
  • Translate for spanish speaking customers

Delivery Manager

AmeriGas Propane
Windsor, NJ
04.2004 - 05.2020
  • Customer account management and data maintenance
  • Resolve customer questions and concerns
  • Route and dispatch drivers and service technicians
  • Implement safety policies to reduce or eliminate incidents
  • Driver safety and delivery metrics attained annually
  • Compile data and submit incident reports for investigation
  • Coach drivers after incidents
  • Conduct annual performance reviews, set goals and develop improvement plans for drivers
  • Customer experience ranking above area metrics
  • HOS Management
  • Assist with payroll, PTO and on-call schedules
  • Ensure DVIRs are accurate and complete
  • Maintain schedule for routine service, repairs, and inspection of delivery vehicles.
  • Maintain fuel report orders for Windsor and satellite locations
  • Participate in monthly safety and growth meetings.
  • Translate for spanish speaking customers
  • Assist district manager with recruiting process
  • Define employee functions and keep individuals on task

Education

Some College (No Degree) - Business Administration

Ocean County College
Toms River, NJ

Skills

  • Employee safety/incident investigation
  • Mentoring/staff development
  • Bi-lingual (English and Spanish)
  • First Advantage/1-9 Verification/JJ Keller Encompass(DMO)
  • Strategic thinking
  • Employee onboarding/performance reviews
  • Process optimization
  • Effective verbal & written communication
  • Data analysis and reporting
  • MS Office (Excel, Work, Power Point, Outlook)

Timeline

DMO Clerk

First Student
11.2020 - Current

Dispatcher

First Student
07.2020 - 11.2020

Delivery Manager

AmeriGas Propane
04.2004 - 05.2020

Some College (No Degree) - Business Administration

Ocean County College

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Gloria Esteves