GLORIA FANG
Woodburn,OR
Summary
Dynamic customer service professional with over 15 years of experience driving high satisfaction levels and operational efficiency. Expertise in problem-solving and conflict resolution ensures effective handling of customer concerns, while a strong commitment to team collaboration fosters a positive work environment. Knowledgeable in flight attendant roles, consistently delivering exceptional passenger service and maintaining safety compliance. Proven ability to manage in-flight emergencies with poise, complemented by excellent communication skills that facilitate conflict resolution and enhance overall customer care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
TJ Max
Woodburn, OR
04.2026 - Current
- Enhanced customer experience through attentive service and product knowledge.
- Collaborated with team to achieve sales targets and improve store performance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed inventory levels, ensuring accurate stock replenishment and organization.
Flight Attendant
American Airlines
Dallas, TX
03.2025 - 03.2026
- Delivered exceptional customer service to passengers, ensuring comfort and safety during flights.
- Managed in-flight emergencies effectively, adhering to safety protocols and procedures.
- Assisted with passenger boarding and deplaning processes, enhancing operational efficiency.
- Conducted pre-flight safety briefings for passengers, promoting awareness of emergency procedures.
Business Owner & Store Manager
Taiwan Bistro PDX
Portland, OR
08.2019 - 01.2025
- Developed and implemented operational strategies to enhance service efficiency and customer satisfaction.
- Managed budgeting, forecasting, and financial reporting to ensure profitability and cost control.
- Led staff training programs to improve service standards and operational workflows. Trained and Led more than 30 new hired employees in past 6 years.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike. Successfully passed all health department check and maintained A class health certifications for 5 years
Sales Associate & Store Helper
Tory Burch Outlet Store
Woodburn
01.2024 - 01.2025
- Delivered exceptional customer service, enhancing shopping experiences and fostering brand loyalty, addressing inquiries and resolving issues.
- Collaborated with team members to achieve sales goals, promoting a positive and motivated work environment.
- Participate in inventory management and merchandise presentation, keeping the store tidy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Host in Assistant Living Dining Area
Satatoga Retirement Community
Saratoga, CA
01.2018 - 01.2019
- Greet and Assist Guests: Create a welcoming atmosphere and support residents with mobility challenges.
- Manage Seating and Reservations: Ensure efficient seating arrangements and accommodate guest preferences.
- Communicate with Staff: Relay special requests and dietary needs to the kitchen for optimal service.
Education
Bachelor of Science - Tourism And Hospitality Management
San Jose State University
San Jose, CA01-2017
Skills
- Exceptional customer service
- Excellent people skills
- Teamwork and collaboration
- Bilingual-Chinese Mandarin
- Problem-solving skills
- Multi-tasking strength
- Detail-Oriented
- Reliable and punctual
Certification
- FAA Flight Attendant Certificate
- CPR License
Language
Chinese-Mandarin(Fluent)
Chinese-Cantonese(Fluent)
Japanese (Intermediate)
Timeline
Sales Associate
TJ Max
04.2026 - Current
Flight Attendant
American Airlines
03.2025 - 03.2026
Sales Associate & Store Helper
Tory Burch Outlet Store
01.2024 - 01.2025
Business Owner & Store Manager
Taiwan Bistro PDX
08.2019 - 01.2025
Host in Assistant Living Dining Area
Satatoga Retirement Community
01.2018 - 01.2019
Bachelor of Science - Tourism And Hospitality Management
San Jose State University