Summary
Overview
Work History
Education
Skills
Timeline
Gloria Fields

Gloria Fields

Dallas,TX

Summary

Seeking a position in Customer Service, Auditing and Data Entry fields after a brief retirement. Remote positions preferred.

Overview

11
11
years of professional experience

Work History

QC Analyst

Situs AMC
Tampa, FL
08.2017 - 08.2020
  • Performed due diligence on closed mortgage origination loan files
  • Thorough analysis of complex loan documentation; including appraisal reports, compliance inspections, title, credit reports, credit documents, income, verifications, bank statements, tax returns, financial statements, closing documents & disclosures
  • Insured loans met all bank, investor, federal, state and local policies, guidelines and regulations
  • Communicates audit defects in a clear and concise manner and within prescribed service level agreements to management
  • Identified red flags in the loan production process, conducts research and escalates issues to the manager or appropriate department

Sr Pre-Purchase Analyst

Franklin American Mortgage
Irving, TX
03.2009 - 02.2017
  • Performed comprehensive reviews on closed mortgage loan files submitted for purchase
  • Insured loans met all bank, investor, federal, state and local policies, guidelines and regulations
  • Interfaced with Sales teams to maximize production levels through knowledge of loan scenarios and underwriting policies
  • Preparing and presenting reports of audit findings to identify exceptions, discrepancies and trends

Education

Required Academia

Skyline High School, Dallas, TX
05-1976

Skills

  • Excellent written and verbal communication skills
  • Proficiency with MS Office and applications
  • Organized
  • Detail-oriented
  • Flexible
  • Able to multitask
  • Excellent time management skills
  • Ability to think logically
  • Ability to analyze situations
  • Ability to make sound decisions
  • Ability to work independently
  • Ability to work with a team
  • Customer service driven
  • Responsive to client issues and concerns
  • Audit processes
  • Risk Assessment
  • Quality processes

  • Protocol Review
  • Defect tracking
  • Data Validation

Timeline

QC Analyst - Situs AMC
08.2017 - 08.2020
Sr Pre-Purchase Analyst - Franklin American Mortgage
03.2009 - 02.2017
Skyline High School - , Required Academia

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Gloria Fields