Gloria Fields
Dallas,TX
Summary
Seeking a position in Customer Service, Auditing and Data Entry fields after a brief retirement. Remote positions preferred.
Overview
11
11
years of professional experience
Work History
QC Analyst
Situs AMC
Tampa, FL
08.2017 - 08.2020
- Performed due diligence on closed mortgage origination loan files
- Thorough analysis of complex loan documentation; including appraisal reports, compliance inspections, title, credit reports, credit documents, income, verifications, bank statements, tax returns, financial statements, closing documents & disclosures
- Insured loans met all bank, investor, federal, state and local policies, guidelines and regulations
- Communicates audit defects in a clear and concise manner and within prescribed service level agreements to management
- Identified red flags in the loan production process, conducts research and escalates issues to the manager or appropriate department
Sr Pre-Purchase Analyst
Franklin American Mortgage
Irving, TX
03.2009 - 02.2017
- Performed comprehensive reviews on closed mortgage loan files submitted for purchase
- Insured loans met all bank, investor, federal, state and local policies, guidelines and regulations
- Interfaced with Sales teams to maximize production levels through knowledge of loan scenarios and underwriting policies
- Preparing and presenting reports of audit findings to identify exceptions, discrepancies and trends
Education
Required Academia
05-1976
Skills
- Excellent written and verbal communication skills
- Proficiency with MS Office and applications
- Organized
- Detail-oriented
- Flexible
- Able to multitask
- Excellent time management skills
- Ability to think logically
- Ability to analyze situations
- Ability to make sound decisions
- Ability to work independently
- Ability to work with a team
- Customer service driven
- Responsive to client issues and concerns
- Audit processes
- Risk Assessment
- Quality processes
- Protocol Review
- Defect tracking
- Data Validation
Timeline
QC Analyst - Situs AMC
08.2017 - 08.2020
Sr Pre-Purchase Analyst - Franklin American Mortgage
03.2009 - 02.2017
Skyline High School - , Required Academia