Overview
Summary
Work History
Education
Skills
Timeline
Generic
Gloria Fleming

Gloria Fleming

PETERSBURG,VA

Overview

21
21
years of professional experience

Summary

Detail-oriented professional with experience directing staff, supporting customer needs, and maintaining smooth daily operations. Strong in training, mentoring, and accurate processing of forms, calls, and transactions. Committed to efficient service, teamwork, and dependable results.

Work History

Internal Support/Acting Supervisor

General Dynamics
Chester, Va
07.2005 - Current
  • Directed CSR staff through coaching and content-finding workflows to identify and provide NGD information to consumers.
  • Took ownership of marketplace ISG escalation workflows by enhancing escalation queue (EEQ) call processes and managing correspondence tasks.
  • Coordinated responses for incoming calls, supporting call routing and customer issue handling.
  • Monitored incoming supervisor and priority calls and provided timely responses.
  • Supported accurate completion of online application fields and ensured electronic submission to plan provider for processing.
  • Demonstrated leadership and problem-solving skills by organizing team workflows and maintaining efficient operations.
  • Investigated team member disputes, facilitated timely resolutions, and maintained harmonious working environment supporting productivity.

Sales Associate

Gabes
Colonial Heights, VA
08.2021 - 01.2024
  • Informed customers on product details and coordinated fitting room support to enhance end-to-end shopping experience.
  • Processed sales returns and exchanges while operating POS register with accuracy and attention to transaction details.
  • Restocked products, organized stockroom inventory, and maintained clean, well-presented sales floor displays for customer-ready shopping.
  • Prepared visual merchandising displays by setting signage, folding apparel, and arranging product presentations for clear customer visibility.
  • Investigated customer inquiries, determined root causes, and resolved questions and concerns using efficient, professional problem-solving.
  • Performed ongoing sales floor monitoring and executed store security procedures to support loss prevention operations.

Education

No Degree - Business Administration

BrightPoint Community College
Richmond Va

High School Diploma -

John Piersol McCaskey
Lancaster, PA
07-1975

Skills

  • Customer service
  • Attention to detail
  • Inventory control
  • Decision-making
  • Strategic planning
  • Training and mentoring
  • Goal oriented

Timeline

Sales Associate

Gabes
08.2021 - 01.2024

Internal Support/Acting Supervisor

General Dynamics
07.2005 - Current

No Degree - Business Administration

BrightPoint Community College

High School Diploma -

John Piersol McCaskey

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