Gloria Fondjo

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• Created and maintained a positive work environment through effective communication with staff, residents, families, and other stakeholders.
• Scheduled shift assignments for direct support professionals according to staffing needs.
• Worked closely with medical staff to coordinate services for residents and clients as needed.
• Participated in weekly team meetings with other supervisors to discuss resident and client progress and plan interventions when necessary.
• Collaborated with external agencies such as mental health providers, educational institutions, state licensing boards., as needed.
• Initiated disciplinary action when appropriate following established protocol.
• Developed and implemented policies and procedures for direct support staff.
• Provided guidance to direct support professionals in the performance of their job duties.
• Conducted regular training sessions on safety protocols for direct support personnel.
• Answered phones, scheduled appointments and managed patients Person Centered Plans and Behavior Plans
• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Collaborated with medical professionals to coordinate treatment plans for clients.
• Monitored daily activities of direct support staff to ensure compliance with regulatory standards.

• Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
• Accompanied individuals on outings to promote independence and integration into the community.
• Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
• Developed relationships with families of those receiving services to ensure continuity of care.
• Followed care plan and directions to administer medications.