Maria Frazier
Suffolk,VA
Summary
Professional with in-depth experience in healthcare operations and claims processing. Skilled in navigating complex regulatory requirements, ensuring compliance, and streamlining processes for efficiency. Strong focus on team collaboration and achieving results, adaptable to changing needs. Known for exceptional organizational skills, problem-solving abilities, insurance claims processing and effective communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional Supervisor
Individual Choices Inc.
Newsoms, Virginia
11.2022 - Current
- Managed daily activities in a group home for adults with special needs, optimizing staff performance.
- Administered medications promptly and accurately to maintain patient health..
- Promoted independence among clients by teaching essential life skills such as bathing, cleaning, and general hygiene.
- Increased community integration for clients through outings.
- Collaborated with healthcare providers to coordinate medical appointments for clients, ensuring proper follow-up on treatments and recommendations.
- Assisted in staffing decisions including selection, hiring, training, scheduling, and mentoring new team members to ensure quality care provision.
- Maintained clean, safe, and well-organized patient environment.
- Improved staff performance by providing consistent training and ongoing supervision to direct support professionals.
Heavy Equipment Commercial Claims Adjuster
Progressive Insurance
Virginia
01.2022 - 11.2022
- Investigated complex heavy equipment claims and resolved issues through comprehensive policy reviews.
- Managed inspection coordination to ensure comprehensive claims.
- Negotiated with opposing insurers to streamline claims processes.
- Production based environment
- Analyzed complex coverage issues to determine appropriate course of action for each individual case.
- Managed a diverse caseload of complex commercial claims, resulting in timely settlements and satisfied clients.
- Developed strong professional relationships with external partners such as attorneys, service providers, and vendors to foster a collaborative approach to claims resolution.
- Mitigated financial losses by accurately determining liability and settlement amounts based on relevant factors such as damages, policy limits, and jurisdictional requirements.
Direct Support Professional
Exceptional People Plus
Norfolk, VA
09.2021 - 11.2021
- Introduced safety measures including fall prevention, infection control, and self-harm deterrence to improve individual health.
- Designed custom care strategies aligned with specific objectives of each client.
- Kept extensive records like daily logs to ensure safety and uphold ethical standards.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Claims Adjuster
GEICO
Virginia Beach, VA
04.2018 - 07.2021
- Conducted thorough investigations and interviews for auto vehicle claims, ensuring accurate claims processes.
- Evaluated legal and medical documents to determine coverage for insured parties.
- Worked with insurance companies to verify claims and speed up settlements.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Project Manager
Water Treatment Services of America
Virginia Beach, VA
05.2017 - 02.2018
- Coordinated schedules for five work crews across three states, maintaining safety in daily water treatment operations.
- Performed quality control via pre-job inspections and post-job audits.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Successfully managed multiple installations of water treatment equipment simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Administrative Assistant/Receptionist
Massage Luxe
Suffolk, VA
10.2016 - 05.2017
- Handled front office operations, overseeing multi-line phone systems and appointment scheduling.
- Raised revenue through surpassing sales targets with effective product and service cross-selling.
Lead Associate
California Cartage Distribution Center
Suffolk, VA
05.2016 - 10.2016
- Led customer order processing and managed inventory, guaranteeing shipment quality.
- Optimized inventory management for more than 10,000 assets.
- Enhanced recordkeeping accuracy by documenting shipment data and damages.
Front Desk Agent
Sheraton Hotel Virginia Beach Oceanfront
Virginia Beach, VA
08.2015 - 01.2016
- Oversaw front desk functions to streamline guest check-ins, payment processing, and room assignments.
- Enhanced guest satisfaction through exceptional customer service.
- Increased customer loyalty with exceptional communication skills and personalized service.
Customer Service Associate/Cashier
Harris Teeter
Virginia Beach, VA
01.2012 - 05.2015
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Trained new employees in cashier procedures and company policies, promoting a consistent customer experience across all team members.
Education
Associates Degree - Social Sciences
Tidewater Community College
Virginia BeachBachelor - Psychology
Western Governors University
Salt Lake City, UT2026
Skills
- Billing
- Data Entry & Management
- Analytical Thinking
- Attention to Detail
- Process Improvement
- Team Collaboration
- Critical Thinking
- Database Management
- Excellent phone
- Computer navigation
- HIPPA compliance
- Direct patient care
- Time management
- Insurance Claims Processing
- Effective phone communication
Certification
Property Casualty License
Timeline
Direct Support Professional Supervisor
Individual Choices Inc.
11.2022 - Current
Heavy Equipment Commercial Claims Adjuster
Progressive Insurance
01.2022 - 11.2022
Direct Support Professional
Exceptional People Plus
09.2021 - 11.2021
Claims Adjuster
GEICO
04.2018 - 07.2021
Project Manager
Water Treatment Services of America
05.2017 - 02.2018
Administrative Assistant/Receptionist
Massage Luxe
10.2016 - 05.2017
Lead Associate
California Cartage Distribution Center
05.2016 - 10.2016
Front Desk Agent
Sheraton Hotel Virginia Beach Oceanfront
08.2015 - 01.2016
Customer Service Associate/Cashier
Harris Teeter
01.2012 - 05.2015
Associates Degree - Social Sciences
Tidewater Community College
Bachelor - Psychology
Western Governors University