Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloria Franco

Odessa,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, bi-lingual, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Branch Manager

First Financial Bank
Odessa, TX
05.2023 - Current
  • Provided guidance and support to team members regarding problem resolution and customer service issues.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Managed staff scheduling, hiring and training processes.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Managed and inspired team members to perform to full potential, driving branch profitability.

Retail Banker II

First Financial Bank
Odessa, TX
09.2018 - Current
  • Resolved problems or discrepancies concerning customers' accounts.
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
  • Supported and managed promotional activities to increase bank exposure and reputation in local community.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Trained employees on additional job positions to maintain coverage of roles.

Counter Person

Pilot Travel Centers
Kermit, TX
04.2018 - 09.2018
  • Processed order transactions and handled debit and cash operations.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Cashier

Dairy Queen
Kermit, TX
03.2015 - 12.2017
  • Processed sales transactions to prevent long customer wait times.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Worked closely with front-end staff to assist customers.
  • Learned roles of other departments to provide coverage and keep store operational.

Education

High School Diploma -

Kermit High School
Kermit, TX
05.2018

Some College (No Degree) - General Studies

Odessa College
Odessa, TX

Skills

  • Task Prioritization
  • Problem-Solving
  • Honest and Ethical
  • New Account Setup
  • Information Processing
  • Customer Service
  • Time Management
  • Coaching and Mentoring
  • Branch Operations Management
  • Relationship Building and Management
  • Excellent Time Management Skills
  • Reliable
  • Excellent Work Ethic
  • Financial Administration

Languages

Spanish
Native/ Bilingual

Timeline

Branch Manager

First Financial Bank
05.2023 - Current

Retail Banker II

First Financial Bank
09.2018 - Current

Counter Person

Pilot Travel Centers
04.2018 - 09.2018

Cashier

Dairy Queen
03.2015 - 12.2017

High School Diploma -

Kermit High School

Some College (No Degree) - General Studies

Odessa College

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Gloria Franco