Gloria Freelon
Atlanta,GA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
7
7
years of professional experience
Work History
Operations Manager, Customer Experience
Genene Giovanni
Atlanta, GA
01.2018 - Current
- Controls costs and optimize spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Executes regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
- Adjust job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Assess supplier quality to maintain tight cost controls and maximize business operational performance.
- Develop and maintained relationships with customers and suppliers through account development.
- Conduct monthly inventories of raw materials and components on work floor.
- Onboard new employees with training and new hire documentation.
- Cross-train existing employees to maximize team agility and performance.
- Accomplish multiple tasks within established timeframes.
Product Sales Coordinator
IG Design Group
Atlanta, GA
01.2017 - 01.2018
- Worked directly with suppliers and negotiated initial price quotations.
- Reviewed and managed pre-production timelines and distribution to the art and design studio.
- Proofed artwork and mechanicals created by graphic designers to commercialize new products.
- Prepared accurate specifications and direction on packaging and product by working directly with outside packaging agencies to create POP displays.
- Preformed ongoing competitive analysis to assist development of future lines.
- Collected and created product information for International Greetings buyer catalog.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Project Manager
City of Atlanta's Women's Entrepreneurship Initiative
Atlanta, GA
01.2015 - 01.2017
- Created and managed scoring system used in the selection process of the entrepreneurs in the initiative.
- Updated operational methods, tracked information and compiled data to improve efficiency.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Coordinated all special events, including the grand opening, along with citywide digital presentations.
- Researched and provided proper resources needed for participating entrepreneur's businesses.
- Served as the liaison between the organization, participating entrepreneurs and the public.
- Maintained updates for the organization's website and managed social media post.
Education
AS - Health and Wellness
Life University
Marietta, GA10.2023
Aesthetics Certification -
Atlanta Institute of Aesthetics
05.2018
Skills
- CRM Software
- Customer Account Management
- Customer Retention Strategies
- Performance Assessment
- Sales Tracking
- Goal Setting
- Data Entry and Maintenance
- Training Management
- Recruitment and Hiring
- Staff Scheduling
- Budget Control
- MS Office
- Excell
- Quickbooks
Timeline
Operations Manager, Customer Experience
Genene Giovanni
01.2018 - Current
Product Sales Coordinator
IG Design Group
01.2017 - 01.2018
Project Manager
City of Atlanta's Women's Entrepreneurship Initiative
01.2015 - 01.2017
AS - Health and Wellness
Life University
Aesthetics Certification -
Atlanta Institute of Aesthetics