Alyson Cayer
Boca Raton,FL
Summary
A proactive and enthusiastic leader with background in operations management and customer experience. Excellent in enhancing customer experience and operational efficiency. Excelled in developing engagement strategies and training programs, boosting customer retention significantly. Skilled overall positive morale, team building, and maintains respect from customers to coworkers. Achieved notable improvements in staff development and operational processes as well as problem solving abilities and effective communication.
Overview
26
26
years of professional experience
Work History
Operations Manager, Customer Experience
Cousin's Air, Inc.
Deerfield Beach, FL
01.2012 - Current
- Managed a team of HVAC technicians, new construction and existing install crews, call center and dispatch management, permitting, assigning work orders, monitoring performance, and providing ongoing training to ensure high-quality service.
- Established effective communication channels, fostering strong relationships between team members and departments.
- Streamlined operations processes for increased efficiency and enhanced customer experiences.
- Oversaw vendor relationships, ensuring timely delivery of products and services while maintaining cost controls.
- Managed Payroll.
- Billing and Accounts Receivable.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Collaborated with departments on invoicing accuracy for applicable products, services, software, and logistics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Managed and implemented Marketing through Social, Organic, Google my business, all review platforms, and responded and handled daily.
- Successfully ran each department over the years, came in with 30 employees currently up to 100.
Volunteer South Florida Division
Operation Underground Railroad
Boca Raton, FL
05.2019 - 01.2023
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Team meetings management
- Organized flyers, events and assisted in eradicating human trafficking
Office Manager
Wexford Preschool
Margate, FL
08.2004 - 12.2011
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all and staff management.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between owner and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed Payroll with accountant Bi weekly.
- Create and implement developmentally appropriate activities and lesson plans for the Teachers.
- Ensure compliance with laws, standards, and licenses.
- Manage the admission process and enrollment rates and accounts receivables.
Hostess /Restaurant Waiter
Lorenzo's Trattoria
Coconut Creek, FL
06.1999 - 12.2011
- Ability to provide exceptional customer service and interpersonal skills.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Provided safe food handling procedures and commitment to customer safety.
- Multitasking in high-energy settings.
- Trained new hostesses & waitresses on customer service best practices and restaurant policies to maintain high standards of service.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
Preschool Teacher /Lead VPK Teacher
Wexford Preschool
Margate, FL
05.2001 - 08.2004
- Developed strong relationships with parents and caregivers.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom..
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
- Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios.
- Evaluated student performance regularly through observation, assessment tools, and parent-teacher conferences to ensure academic growth was being achieved consistently across all areas of development.
Education
Bachelors of Elementary Education -
Broward College
Coconut Creek05-2008
High School Diploma -
Coral Springs High School
Coral Springs, FL05-2004
Skills
- HVAC system knowledge
- Customer service best practices
- Complaint resolution
- Service/Dispatch scheduling
- Team leadership
- CRM software integrator
- Recruitment
- Business marketing
- P&L Administration
- Quickbooks
- Microsoft Outlook, Word & Excel
- Social Media Marketing and Google Organic management
Timeline
Volunteer South Florida Division
Operation Underground Railroad
05.2019 - 01.2023
Operations Manager, Customer Experience
Cousin's Air, Inc.
01.2012 - Current
Office Manager
Wexford Preschool
08.2004 - 12.2011
Preschool Teacher /Lead VPK Teacher
Wexford Preschool
05.2001 - 08.2004
Hostess /Restaurant Waiter
Lorenzo's Trattoria
06.1999 - 12.2011
Bachelors of Elementary Education -
Broward College
High School Diploma -
Coral Springs High School