Sean Koenig
Lynnwood,WA
Summary
Results driven professional with over 15 years of proven sales and business development experience, in the HVAC industry. Demonstrated expertise in building strong client relationships, driving revenue growth, and providing exceptional service to contractors and project stakeholders. Experienced at managing large scale projects, including onsite start-ups, diagnostics, and reporting, ensuring timely and high-quality outcomes. Extensive experience traveling to multiple job sites across the country, delivering tailored solutions, and maintaining a customer focused approach. Committed to leveraging industry knowledge and strategic insight to exceed targets and foster lasting partnerships.
Overview
19
19
years of professional experience
Work History
HVAC Project Manager
Air Reps
03.2017 - Current
- Conducted nationwide job site visits Monday through Friday, collaborating with contractors to oversee HVAC system start-ups and ensure compliance with project specifications.
- Performed diagnostic testing and troubleshooting on HVAC units, identifying and resolving errors to optimize performance and reliability.
- Managed 150 Chase Bank construction projects, requiring multiple site visits to ensure systems met operational standards.
- Prepared detailed reports after each job site visit, documenting findings, diagnostics, and recommendations for system improvement.
- Delivered exceptional customer service by maintaining open communication with contractors and stakeholders, ensuring project timelines and expectations were met.
Aftermarket Sales
Air Reps
03.2017 - Current
- Efficiently managed a high volume of daily communications, handling approximately 30 incoming customer calls and responding to 150 emails, ensuring prompt and professional service.
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Assisted customers in finding appropriate parts promptly.
- Built relationships with customers and community to establish long-term business growth.
Lead Install/Sales
Black Lion
01.2015 - 03.2017
- Installed components to improve HVAC system performance.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Discussed heating and cooling system malfunctions with customers to isolate problems and verify corrected malfunctions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Associate
Macy's
11.2011 - 01.2016
- Provided positive first impressions to welcome existing, new, and potential customers.
- Demonstrated products to help customers make purchasing decisions on perfumes and fragrances.
- Processed credit and debit card payments to complete purchases.
- Recommended complementary purchases to customers, increasing revenue.
- Trained and oriented associates to maximize team performance.
Delivery Driver
Airefco
09.2014 - 01.2015
- Deliver equipment from our shop to client location
- Inventory products for each day
- Load and unload deliveries
- Interact with clients on a daily basis
- Drive company truck to various locations for multiple jobs
Delivery Driver
York / Johnson Controls
04.2010 - 09.2014
- Managed customer inquiries and complaints in polite and professional manner.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Traveled to job sites for both scheduled and emergency appointments.
- Filled out detailed part orders for each job completed.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
City Bank
04.2006 - 04.2010
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Education
EMT Certification -
Everett Community College
04.2011
High School - undefined
Clover Park High School
06.2004
Skills
- Aftermarket sales
- HVAC system knowledge
- HVAC maintenance
- HVAC installation and maintenance
- HVAC testing
- Vast HVAC knowledge
- Technical report writing
- Construction administration
- Electrical systems
- Customer service and communication skills
Timeline
HVAC Project Manager
Air Reps
03.2017 - Current
Aftermarket Sales
Air Reps
03.2017 - Current
Lead Install/Sales
Black Lion
01.2015 - 03.2017
Delivery Driver
Airefco
09.2014 - 01.2015
Sales Associate
Macy's
11.2011 - 01.2016
Delivery Driver
York / Johnson Controls
04.2010 - 09.2014
Customer Service Representative
City Bank
04.2006 - 04.2010
High School - undefined
Clover Park High School
EMT Certification -
Everett Community College
Similar Profiles
Billy BrownBilly Brown
Business Development Manager at Energy RepsBusiness Development Manager at Energy Reps
Caden JohnsonCaden Johnson
Regional Sales Manager at S3 RepsRegional Sales Manager at S3 Reps
Ava SlocumAva Slocum
Administrative Assistant at Synergy RepsAdministrative Assistant at Synergy Reps