Gloria Galasso Jimenez
Palmetto Bay,FL
Summary
Highly organized IT professional-detail-oriented with experience in project/product management, inclusive of planning, implementing and hypercare. An eager learner able to adapt to change and project requirement fluctuation quickly to achieve tight deadlines.
Knowledgeable in UKG with strong background in system analysis and project management. Proven ability to streamline processes and deliver high-quality solutions that meet complex business requirements. Demonstrated expertise in problem-solving and effective communication, consistently enhancing team performance and client satisfaction.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Systems Analyst
Norwegian Cruise Line Holdings
Miami, FL
11.2022 - Current
- Participated in the design, development, and implementation of the Time & Attendance system (Workday) and related modules, ensuring alignment with organizational needs and industry best practices.
- Collaborate with cross-functional teams, including human resources, payroll, and operations, to integrate the Time & Attendance system with other enterprise systems.
- Participated in the migration and conversion of historical Time and Attendance data from legacy systems to the new Time & Attendance & Recruiting Module, ensuring data integrity and accuracy.
- Collaborated with stakeholders to gather requirements and design effective system specifications.
- Facilitated training sessions on new systems, ensuring team members were well-equipped to utilize the tools effectively.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Participated in change management initiatives, supporting seamless transitions during technology upgrades or process overhauls.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining high-quality results.
- Create and maintain system documentation, including user guides, technical specifications, and standard operating procedures. Provide training and support to end-users as needed.
- Provide ongoing maintenance, support, and troubleshooting for the Time & Attendance system, including technical assistance.
- Provide ongoing support and troubleshooting for Shipboard HCM applications: MAPS and OneView; Shipboard & Shoreside Mail Tracking software: Pitney Bowes, MailSuite
Business Technology Consultant
Baptist Health South Florida
06.2015 - Current
- Maintain administrative tracking tools such as Outlook calendar, MS Project, and other MS Office Suite products
- Uphold customer support standards by maintaining open communicate with all job levels at Baptist Health South Florida management/clients/stakeholders utilizing appropriate tools
- Provide support for all assigned software applications; research reported application issues by using analytical skills and documenting the findings
- Coordinate project management initiatives from conceptualization through hypercare; Prepare and present project Ideations and Architectural Design Reviews
- Define timelines, budgets, KPIs, and milestones; allocate internal and external resources throughout project cycle
- Support stakeholders/clients by gathering Functional and Technical Spec on all newly requested development
- Partner with developers on new development work; Conduct ITQA and coordinate End User Acceptance Testing
- Monitor existing application interfaces; research/resolve any issues that arise; Document and implement changes needed to existing application integration
- Provide Technical Support and End User Training for the organization’s Time & Attendance application
- Responsible for management, reporting, and monitoring of internal intranet site on the Interact platform
- Create and maintain Job Aids and Knowledge Articles in Confluence
ERP Business Project Associate
ERP Business Project Associate
06.2014 - 06.2015
- Project Manager on the AD Account Clean Up Project and the Access Data E-Discovery Enterprise Project for the IT Systems Security Forensic Team
- Provide support for projects including scheduling meetings, contacting vendors, and documenting progress
- Partnered closely with the IT Business Office – processing Purchase Requisitions, and following up on POs and AP Payments
- Established, maintained, and updated files, databases, records, and other documents
Administrative Assistant III
Administrative Assistant III
09.2009 - 06.2014
- Provided administrative/secretarial support to the CISO, AVP of Financial & Physician Systems, and their extended staff; such as answering telephones, planning and scheduling meetings and events
- Handle all incoming and outgoing correspondence for the CISO and AVP
- Composed and edited correspondence and memoranda. Compiled and circulated the IT Security Corner Quarterly E-Newsletter
- Created spreadsheets for budgets and database purposes
- Scheduled and coordinated interviews, appointments, events, and other similar activities for the CISO, AVP, and their extended staff
Administrative Assistant to Director/Principal
Christ Fellowship Academy f/k/a Perrine Baptist Academy
02.1998 - 07.2009
- Planned and performed a range of staff and operational support tasks for the Academy
- Delivered administrative/secretarial support to the Academy Director and faculty
- Composed and edited correspondence and memoranda
- Generated and distributed weekly E-Newsletter
- Maintained and updated Academy website
- Scheduled and coordinated interviews, appointments, events, and other activities
- Established, maintained, and updated files, databases, records and other documents
Education
Bachelors of Applied Science - Business, Supervision and Management
Miami Dade College
Miami, FL01.2017
Associates in Arts - Computer Information Systems
Miami Dade College
Miami, FL01.2013
Skills
- Effective verbal and written communication capabilities
- Excellent organizational, analytical and critical thinking skills
- Strong customer service background
- Foster team training and development
- Flexible, responsive, and timely
- Microsoft SQL Server Management Studio
- Microsoft Office Suite
- SnagIt
- ServiceNow
- Confluence
- User acceptance testing
- Kronos WFC Timekeeper & WF Analytics
- Troubleshooting
Accomplishments
- Workday Implementation - Successful implementation of WD Recruiting & Onboarding Module, WD Time Tracking Module, WD Prism Module
- Dormakaba Time Clock Implementation - Oversaw strategic placement and installation of time clocks on the NCL Jewel. Successfully prepared, configured, and labeled installed devices
- Workday Project - Participation in WD Payroll Module and WD Scheduling Module
- Kronos Clock Replacement Project (PM) - Partnered with technical resources, coordinated, delegated, and implemented the replacement of 400+ Kronos time clocks
- Kronos Application Upgrade Project (PM) - Completed ahead of schedule; met all budget requirements, minimal application downtime to the organization, with no post-live issues reported
- Bethesda Acquisition Project (Key Resource) - Successfully converted 2000+ Bethesda employees to the organizations Time & Attendance and Badging applications
- Developed and monitored new application integrations
- Boca Acquisition Project (Key Resource) - Successfully converted 3000+ Boca Raton Regional Hospital employees to the organizations Time & Attendance and Badging applications
- Contract Labor Tracking Project (PM) - Successful conversion and import of 1000+ contract laborers within the ERP and Time & Attendance Applications
- Kronos SaaS Cloud Migration Project (PM) - Migration of on premise footprint of Time & Attendance Application to UKG’s Kronos Workforce Central SaaS offering
- Kronos Azure MFA Migration Project (PM) - Seamless migration of Time & Attendance Application from SAML ADFS to Azure AD SAML
- Sunshine Loan Automation (Key Resource) - Collected Functional Technical Requirements for automation of applying and processing of internal employee loans
- Partnered with technical resources for development of processes in PeopleSoft
- Completed ITQA/User Acceptance Testing
Certification
- Udemy - Professional Scrum Master 1, 2021
- AWS Cloud Practitioner, In Progress
- Pluralsight - Jira 8.0
Languages
English
Spanish
Timeline
Senior Systems Analyst
Norwegian Cruise Line Holdings
11.2022 - Current
Business Technology Consultant
Baptist Health South Florida
06.2015 - Current
ERP Business Project Associate
ERP Business Project Associate
06.2014 - 06.2015
Administrative Assistant III
Administrative Assistant III
09.2009 - 06.2014
Administrative Assistant to Director/Principal
Christ Fellowship Academy f/k/a Perrine Baptist Academy
02.1998 - 07.2009
Associates in Arts - Computer Information Systems
Miami Dade College
Bachelors of Applied Science - Business, Supervision and Management
Miami Dade College