Gloria Gallo

Selected for a competitive sales development program focused on managing customer relationships and driving profitability through food and non-food product sales.

Will be responsible for developing new business, identifying prospective customers through market intelligence, and managing accounts receivable.

Will transition into a Territory Manager role upon successful completion of the 9–12 month training program.

• Responsible for creating exceptional first impressions and ensuring seamless guest experiences in a Michelin-starred setting
• Duties include managing reservations, coordinating seating arrangements, and maintaining communication between guests and the front-of-house team
• Overseeing guest relations and maintaining the ambiance and standards expected of a fine dining establishment
• Skilled in reservation systems, multitasking, and problem-solving, with a focus on delivering personalized, memorable service that reflects the restaurant's prestigious reputation

• Hands-on experience in the recruitment process contributed to company efforts to identify, attract, and onboard top-tier talent
• Updated Drizzly website for e-commerce business unit
• Created, curated, and managed content across various social media platforms to engage and expand the audience, drive traffic, and promote brand awareness
• Conducted research on industry trends, competitor analysis, and customer preferences to support marketing and sales efforts

• Assisted the staff with general office duties including, but not limited to, research, data entry, filing, and general coordination
• Assisted with Wine Club memberships and trained to use e-commerce platforms and Fulfillment services for wineries to help grow DTC business
• Assisted in maintaining accurate and up-to-date records of wine inventory, sales transactions, and customer information using database software
• Hosted events and served food and drinks for wine club members

• Greeted guests at this fine-dining Italian restaurant to ensure they felt welcomed and provided friendly and timely responses to inquiries and requests
• Prepared seat arrangements and organized reservations to ensure guest satisfaction
• Managed restaurant reservations efficiently, utilizing both manual and electronic booking systems
• Promoted daily specials and seasonal offerings to guests, utilizing persuasive communication skills to upsell menu items and enhance the overall guest experience