Gloria Gallo
Goleta,CA
Summary
High-energy hospitality professional with experience as a restaurant Host, skilled in creating welcoming guest experiences, managing seating arrangements, and optimizing server loads. Personable and customer service-oriented, with strong organizational skills to efficiently handle reservations and front-of-house operations. Known for maintaining composure under pressure while prioritizing tasks to enhance dining experiences. Collaborative, hardworking, and dedicated to ensuring smooth restaurant operations and high customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host
Caruso's Rosewood Miramar Beach
Montecito, CA
04.2024 - Current
- Responsible for creating exceptional first impressions and ensuring seamless guest experiences in a Michelin-starred setting
- Duties include managing reservations, coordinating seating arrangements, and maintaining communication between guests and the front-of-house team
- Overseeing guest relations and maintaining the ambiance and standards expected of a fine dining establishment
- Skilled in reservation systems, multitasking, and problem-solving, with a focus on delivering personalized, memorable service that reflects the restaurant's prestigious reputation
Talent Acquisition & Employment Branding Intern
E&J Gallo Winery
Modesto, CA
08.2023 - 09.2023
- Hands-on experience in the recruitment process contributed to company efforts to identify, attract, and onboard top-tier talent
- Updated Drizzly website for e-commerce business unit
- Created, curated, and managed content across various social media platforms to engage and expand the audience, drive traffic, and promote brand awareness
- Conducted research on industry trends, competitor analysis, and customer preferences to support marketing and sales efforts
Administrative Intern
Denner Winery
Paso Robles, CA
06.2023 - 07.2023
- Assisted the staff with general office duties including, but not limited to, research, data entry, filing, and general coordination
- Assisted with Wine Club memberships and trained to use e-commerce platforms and Fulfillment services for wineries to help grow DTC business
- Assisted in maintaining accurate and up-to-date records of wine inventory, sales transactions, and customer information using database software
- Hosted events and served food and drinks for wine club members
Hostess
Galletto Ristorante
Modesto, CA
06.2022 - 09.2022
- Greeted guests at this fine-dining Italian restaurant to ensure they felt welcomed and provided friendly and timely responses to inquiries and requests
- Prepared seat arrangements and organized reservations to ensure guest satisfaction
- Managed restaurant reservations efficiently, utilizing both manual and electronic booking systems
- Promoted daily specials and seasonal offerings to guests, utilizing persuasive communication skills to upsell menu items and enhance the overall guest experience
Education
Bachelor of Arts - Communications
University of California, Santa Barbara
Santa Barbara06.2026
TMP [Techology Management Program] Certificate -
University of California, Santa Barbara
Santa Barbara06.2026
Skills
- Proficient in online reservation systems
- Proficient in Customer service
- Analytical and critical thinking
- Organization and time management
- Microsoft PowerPoint proficiency
- Microsoft Excel proficiency
Timeline
Host
Caruso's Rosewood Miramar Beach
04.2024 - Current
Talent Acquisition & Employment Branding Intern
E&J Gallo Winery
08.2023 - 09.2023
Administrative Intern
Denner Winery
06.2023 - 07.2023
Hostess
Galletto Ristorante
06.2022 - 09.2022
Bachelor of Arts - Communications
University of California, Santa Barbara
TMP [Techology Management Program] Certificate -
University of California, Santa Barbara
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