Gloria Gibson
Richmond,VA
Summary
Dynamic Equipment Owner at USSTC with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in developing training programs and implementing quality control measures, I excel in relationship building and communication, driving team cohesion and productivity. Committed to fostering a culture of excellence and continuous improvement.
Overview
8
8
years of professional experience
Work History
Equipment Owner
USSTC
Richmond Va
03.2025 - 03.2026
- Developed training programs for staff, fostering skill advancement and team cohesion.
- Implemented quality control measures, improving product consistency and customer satisfaction.
- Established operational processes to enhance productivity and streamline workflows.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
Production Technician
USSTC
Richmond Va
03.2020 - 03.2025
- Operated machinery to produce high-quality products in compliance with safety standards.
- Monitored production processes to ensure adherence to specifications and quality benchmarks.
- Assisted in troubleshooting equipment malfunctions, minimizing downtime and maintaining workflow efficiency.
- Maintained accurate records of production output and machine performance for quality assurance purposes.
- Collaborated with team members to optimize production schedules and reduce bottlenecks in operations.
- Implemented best practices for equipment maintenance, enhancing overall reliability and performance.
- Trained new employees on safety protocols and operational procedures to ensure smooth onboarding experience.
Machine Operator
Nate Sherman
Greensboro, NC
04.2018 - 03.2020
- Operated machinery to ensure efficient production flow and minimize downtime.
- Conducted routine maintenance on equipment to enhance reliability and performance.
- Monitored production metrics to identify areas for process improvement and efficiency gains.
- Trained new operators on machine functions, safety protocols, and operational best practices.
- Collaborated with team members to troubleshoot equipment issues and implement effective solutions.
- Implemented quality control measures to maintain product standards and reduce defects.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
Education
Associate of Science - Micro Computer Process
Rutledge College
Greensboro, NC06.1989
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Accomplishments
Quality Icon two consecutive years. Named Quality Icon of the Year in 2023
Timeline
Equipment Owner
USSTC
03.2025 - 03.2026
Production Technician
USSTC
03.2020 - 03.2025
Machine Operator
Nate Sherman
04.2018 - 03.2020
Associate of Science - Micro Computer Process
Rutledge College