Gloria Hernandez

Cultivated trust with customers, converting prospects into sales in call center environment.

Processed phone, fax, web chat, and email orders daily, ensuring accuracy and efficiency.

• Conducted follow-up calls and web chats in English and Spanish to enhance customer experience.
• Directed placement, processing, shipping, and documentation creation for domestic and international orders.
• Collaborated with production and shipping departments to verify accuracy of customer orders.
• Assisted credit department with collection issues for Spanish-speaking customers.
• Translated company catalogs, flyers, and literature to effectively reach Hispanic communities.
• Served as tech support liaison for Spanish-speaking customers regarding machine issues.

• Executed tasks independently with limited supervision post-training.
• Executed efficient pick and pack operations, ensuring timely fulfillment of orders.
• Processed vendor returns with accuracy, maintaining inventory integrity.
• Handled singles packing tasks, optimizing packaging processes for streamlined distribution.

• Facilitated customer orders and inquiries in a call center environment, enhancing sales for an online furniture store.
• Processed phone orders efficiently, contributing to increased sales for an online furniture retailer.
• Collaborated with the marketing team to translate the website into Spanish, expanding market reach and accessibility.

• Provided compassionate care by assisting patients with bathing, dressing, and grooming to ensure their comfort and dignity.
• Maintained a clean and safe environment by performing household tasks and preparing nutritious meals for patients.
• Facilitated patient mobility and healthcare access by transporting them to medical appointments and managing prescription pickups.