Kaitlynn Moran
Dickson,TN
Summary
Bilingual customer service representative with proven skills in problem-solving, CRM software usage, and team collaboration. Committed to enhancing customer satisfaction and streamlining processes.
Overview
10
10
years of professional experience
Work History
Bilingual Customer Service Representative
Martin Brower
Dickson, TN
03.2017 - Current
- Resolved customer inquiries in English and Spanish, ensuring clear communication and satisfaction.
- Streamlined order processing through effective use of CRM systems, enhancing response times.
- Trained new staff on customer service protocols and system usage, fostering team efficiency.
- Collaborated with cross-functional teams to address service issues and improve operational workflow.
- Conducted follow-up communications to ensure resolution of customer issues, promoting loyalty.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Developed comprehensive project plans to align resources with organizational goals.
- Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
- Performed root cause analysis of discrepancies between physical inventory counts and system records, taking corrective actions where necessary.
- Maintained accurate fixed asset records through regular inventory counts, depreciation calculations, and asset disposals or acquisitions.
Sales Associate
Cricket Wireless
Dickson, TN
03.2016 - 03.2017
- Assisted customers in selecting mobile plans and devices based on individual needs
- Provided technical support for devices and services, enhancing customer satisfaction
- Processed transactions accurately using point-of-sale systems to ensure efficient service
- Maintained store appearance and inventory levels, promoting a welcoming environment
Education
High School Diploma -
Dickson County High School
Dickson, TN08-2014
Skills
- Fluent bilingualism
- Customer service
- Problem-solving
- [Language] translation
- Customer support
- Data entry
- Call center experience
- Document translation
- Product knowledge
- Call management
- Call center operations
- Caller assistance
- Service recommendations
- CRM software usage
- Time management
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Active listening
- Verbal and written communication
- Flexibility and adaptability
- Technical troubleshooting
- Workflow management
- Customer needs assessment
- Telephone etiquette
- Stress management
- Bilingual communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Martin Brower
03.2017 - Current
Sales Associate
Cricket Wireless
03.2016 - 03.2017
High School Diploma -
Dickson County High School