GLORIA HILL

• Managed underwriting process for new and renewal business accounts at a top insurance company
• Processed policy changes, endorsements, and cancellations with accuracy and efficiency
• Year to Date Metrics 97.9% productivity with error out percent 9.64%
• Resource to peers when utilizing process guides and other resource documents.

• Issued renewal, cancellation, and changes for accounts under review in 42 of the 50 states policies are offered
• Reviewed policies to confirm accurate and compliant issuance according to underwriting guidelines
• Year to Date Metrics 153.4% productivity with an error out percent of 8.21%
• Resource to peers when utilizing process guides and other resource documents.

• Answered phone calls documented conversations, provided top-notch support for diverse needs for the 13 states housed in Policy Center
• Helped agents and agent staff overcome obstacles and challenges through advice and guidance.
• Followed up on outstanding subjectivities through full policy issuance
• Consistently ranked in the top 10% with call volumes and wrap times

Adhered to claims processing policies and procedures, grievance procedures, state mandates and benefit plan documents to address claims

• Examined policy coverage forms and other records to determine insurance coverage
• Demonstrated commitment to company conduct, ethics and compliance policies and procedures and adhered to state and federal regulations.
• Managed 100-125 emergency roadside inquiries per day