GLORIA HOFFERT
Hollywood,FL
Summary
To work in a challenging environment for a progressive organization where expertise in education administration will be recognized, utilized, and rewarded. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Student Success Manager
Purdue University Global
Remote
01.2007 - Current
- Enroll and Manage a cohort of 140 students in Undergraduate and Graduate programs- School of Social and Behavioral Sciences.
- Advise and support a cohort of students on academic programs, policies, processes including funding. .
- Provide support and encouragement to students throughout their educational journey.
- Conduct regular reviews of student progress reports. Intervening early when potential issues were identified to prevent attrition.
- Provide advice to assist student in identifying career goals.
- Created and oversaw the production an internal monthly newsletter.
- Spearheaded strategies with the Dean of the College of Social and Behavioral Sciences. It was aimed at improving the overall Academic Probation process.
Admissions Representative
American Intercontinental University
Plantation, USA
02.2002 - 02.2005
- Solicited and scheduled ten appointments per day to meet with students face-to-face to discuss their education and career goals. Managed the admissions process for each applicant including conducting student interviews; tours of the campus and the collection of all necessary documentation to complete their enrollment
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators
- Supported and implemented corporate initiatives by representing AIU at various events including open houses, registrations, and orientations.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
Production Manager
Chrome Studios-Etcetera Group
Miami, USA
01.2000 - 01.2001
- Directed the talent in the process of dubbing six international films, five television productions, and several cartoons.
- Great attention was given to the vocal intonations, inflections, and emotions of each character.
- Duties also included the coordination of projects with recording engineers, casting of voices, assessing completed projects, scheduling of various talents and preparation of payroll for all involved in the production.
- Managed 3-4 projects concurrently, ensuring timely completion and meeting budget constraints.
Department Manager.
Sam Ash Music Corporation
Miami Lakes, USA
01.1996 - 04.2023
- Manager of the Brass, Woodwind, Stringed Instruments and Sheet Music Department. Primary services and sales are focused on the aspiring musician as well as the professional music educator and/or musician.
- Management duties include the hiring and training of new and existing employees, sales, merchandising and marketing. Oversaw six full/part time employees, inventory management processes to ensure efficiency.
- Direct contact with major corporations including; Warner Brothers and Hal Leonard Publications, as well as the Selmer-Bach and Yamaha Band and Orchestral Instrumental divisions.
Assistant Manager / Sales Consultant
Koenig Art Emporium
Aventura, USA
08.1993 - 09.1996
- Managed sales staff and was responsible for merchandising, display and custom orders.
- Oversaw daily operations of a fine art supply and custom frame shop.
Computer Graphic Artist
Southeast Publications, Co.
Ft Lauderdale, USA
01.1994 - 02.1995
- Responsibilities included the execution of copy and layout in desktop publishing production
- Composition of artwork as well as the scanning on a color digital scanner .
- Stayed abreast of industry trends and emerging technologies, applying this knowledge to create cutting-edge graphic content that set businesses apart from competitors.
- Various desktop publishing programs used
Art and Music Education Instructor
Hollywood Art and Culture Center
Hollywood, USA
01.1992 - 08.1994
- Taught various age groups from 4 yrs
- To 18 yrs
- Creative techniques, involving painting, drawing, sculpture and music
- Various mediums and media communication skills were explored.
Direct Sales
Coconut Grove Playhouse
Coconut Grove, USA
09.1992 - 09.1993
- Duties included subscription sales of seasonal productions to groups and individuals. Streamlined production sales to groups of 30 or more patrons.
- Increased sales revenue by implementing effective direct sales strategies and fostering strong relationships with clients.
Education
Bachelor of Fine Arts -
The School of Visual Arts
New York, N.Y.01.1987
Associate of Applied Science - Liberal Arts And General Studies
Dawson College
Montreal, Canada01.1984
Courses - Jazz Vocal Performance
University of Miami
Miami, FL09.2002
Some College (No Degree) - Music Education and Performance
McGill And Concordia Universities
Montreal, Can.Certificate - Jazz In July
University of Massachusetts
Amherst, Mass.07.1994
Certificate - Jazz Performance Workshop
Banff School of The Arts
Banff, Alberta08.1996
Some College (No Degree) - Various classes in acting techniques
Actor's Institute
New York, N.Y.Some College (No Degree) - Performance Workshop
New School For Social Research
New York, N.Y.Some College (No Degree) - Interior Design, Textile Design
Parsons School of Design
New York, N.Y.Skills
- Excellent Verbal and Communication Skills
- Customer Service
- Active Listener/ Interpersonal Skills
- Proficient with Outlook, Microsoft Office and/ or Google Apps for work
- Multitasking
- Time Management Abilities
- Proficient with Outlook, Microsoft Office and/ or Google Apps for Work Proficient in CRM tools such as CVUE, SRM (SalesForce), Campus Logic , Brightspace, and Canvas
- Self-Motivated
- Critical Thinking
- Problem and Conflict Resolution/ Decision-Making abilities
- Training and mentoring
- Attention to Detail
- Organizational Skills
Awards
- Kaplan University
- Dean's List - 2007, 2008, 2009
- Director Choice Award - Student Feedback - 2010, 2016
- Excellence in Quality Award 100% Quality Score - 03/01/13
- American Intercontinental University
- Manager Award for outstanding Commitment - 01/01/03
- Admissions Top Stars - 09/01/03
- Highest Show Rate Correspondence Sales - 2002
Languages.
Spanish and French.
Timeline
Student Success Manager
Purdue University Global
01.2007 - Current
Admissions Representative
American Intercontinental University
02.2002 - 02.2005
Production Manager
Chrome Studios-Etcetera Group
01.2000 - 01.2001
Department Manager.
Sam Ash Music Corporation
01.1996 - 04.2023
Computer Graphic Artist
Southeast Publications, Co.
01.1994 - 02.1995
Assistant Manager / Sales Consultant
Koenig Art Emporium
08.1993 - 09.1996
Direct Sales
Coconut Grove Playhouse
09.1992 - 09.1993
Art and Music Education Instructor
Hollywood Art and Culture Center
01.1992 - 08.1994
Bachelor of Fine Arts -
The School of Visual Arts
Associate of Applied Science - Liberal Arts And General Studies
Dawson College
Courses - Jazz Vocal Performance
University of Miami
Some College (No Degree) - Music Education and Performance
McGill And Concordia Universities
Certificate - Jazz In July
University of Massachusetts
Certificate - Jazz Performance Workshop
Banff School of The Arts
Some College (No Degree) - Various classes in acting techniques
Actor's Institute
Some College (No Degree) - Performance Workshop
New School For Social Research
Some College (No Degree) - Interior Design, Textile Design
Parsons School of Design