GLORIA HOFFERT
Hollywood,FL
Summary
To work in a challenging environment for a progressive organization where expertise in education administration will be recognized, utilized, and rewarded. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Student Success Manager
Purdue University Global
01.2007 - Current
- Enroll and Manage a cohort of 140 students in Undergraduate and Graduate programs- School of Social and Behavioral Sciences.
- Advise and support a cohort of students on academic programs, policies, processes including funding. .
- Provide support and encouragement to students throughout their educational journey.
- Conduct regular reviews of student progress reports. Intervening early when potential issues were identified to prevent attrition.
- Provide advice to assist student in identifying career goals.
- Created and oversaw the production an internal monthly newsletter.
- Spearheaded strategies with the Dean of the College of Social and Behavioral Sciences. It was aimed at improving the overall Academic Probation process.
Admissions Representative
American Intercontinental University
02.2002 - 02.2005
- Solicited and scheduled ten appointments per day to meet with students face-to-face to discuss their education and career goals. Managed the admissions process for each applicant including conducting student interviews; tours of the campus and the collection of all necessary documentation to complete their enrollment
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators
- Supported and implemented corporate initiatives by representing AIU at various events including open houses, registrations, and orientations.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
Production Manager
Chrome Studios-Etcetera Group
01.2000 - 01.2001
- Directed the talent in the process of dubbing six international films, five television productions, and several cartoons.
- Great attention was given to the vocal intonations, inflections, and emotions of each character.
- Duties also included the coordination of projects with recording engineers, casting of voices, assessing completed projects, scheduling of various talents and preparation of payroll for all involved in the production.
- Managed 3-4 projects concurrently, ensuring timely completion and meeting budget constraints.
Department Manager.
Sam Ash Music Corporation
01.1996 - 04.2023
- Manager of the Brass, Woodwind, Stringed Instruments and Sheet Music Department. Primary services and sales are focused on the aspiring musician as well as the professional music educator and/or musician.
- Management duties include the hiring and training of new and existing employees, sales, merchandising and marketing. Oversaw six full/part time employees, inventory management processes to ensure efficiency.
- Direct contact with major corporations including; Warner Brothers and Hal Leonard Publications, as well as the Selmer-Bach and Yamaha Band and Orchestral Instrumental divisions.
Assistant Manager / Sales Consultant
Koenig Art Emporium
08.1993 - 09.1996
- Managed sales staff and was responsible for merchandising, display and custom orders.
- Oversaw daily operations of a fine art supply and custom frame shop.
Computer Graphic Artist
Southeast Publications, Co.
01.1994 - 02.1995
- Responsibilities included the execution of copy and layout in desktop publishing production
- Composition of artwork as well as the scanning on a color digital scanner .
- Stayed abreast of industry trends and emerging technologies, applying this knowledge to create cutting-edge graphic content that set businesses apart from competitors.
- Various desktop publishing programs used
Art and Music Education Instructor
Hollywood Art and Culture Center
01.1992 - 08.1994
- Taught various age groups from 4 yrs
- To 18 yrs
- Creative techniques, involving painting, drawing, sculpture and music
- Various mediums and media communication skills were explored.
Direct Sales
Coconut Grove Playhouse
09.1992 - 09.1993
- Duties included subscription sales of seasonal productions to groups and individuals. Streamlined production sales to groups of 30 or more patrons.
- Increased sales revenue by implementing effective direct sales strategies and fostering strong relationships with clients.
Education
Bachelor of Fine Arts -
The School of Visual Arts
New York, N.Y.01.1987
Associate of Applied Science - Liberal Arts And General Studies
Dawson College
Montreal, Canada01.1984
Courses - Jazz Vocal Performance
University of Miami
Miami, FL09.2002
Some College (No Degree) - Music Education and Performance
McGill And Concordia Universities
Montreal, Can.Certificate - Jazz In July
University of Massachusetts
Amherst, Mass.07.1994
Certificate - Jazz Performance Workshop
Banff School of The Arts
Banff, Alberta08.1996
Some College (No Degree) - Various classes in acting techniques
Actor's Institute
New York, N.Y.Some College (No Degree) - Performance Workshop
New School For Social Research
New York, N.Y.Some College (No Degree) - Interior Design, Textile Design
Parsons School of Design
New York, N.Y.Skills
- Excellent Verbal and Communication Skills
- Customer Service
- Active Listener/ Interpersonal Skills
- Proficient with Outlook, Microsoft Office and/ or Google Apps for work
- Multitasking
- Time Management Abilities
- Proficient with Outlook, Microsoft Office and/ or Google Apps for Work Proficient in CRM tools such as CVUE, SRM (SalesForce), Campus Logic , Brightspace, and Canvas
- Self-Motivated
- Critical Thinking
- Problem and Conflict Resolution/ Decision-Making abilities
- Training and mentoring
- Attention to Detail
- Organizational Skills
Awards
- Kaplan University
- Dean's List - 2007, 2008, 2009
- Director Choice Award - Student Feedback - 2010, 2016
- Excellence in Quality Award 100% Quality Score - 03/01/13
- American Intercontinental University
- Manager Award for outstanding Commitment - 01/01/03
- Admissions Top Stars - 09/01/03
- Highest Show Rate Correspondence Sales - 2002
Languages.
Spanish and French.
Timeline
Student Success Manager
Purdue University Global
01.2007 - Current
Admissions Representative
American Intercontinental University
02.2002 - 02.2005
Production Manager
Chrome Studios-Etcetera Group
01.2000 - 01.2001
Department Manager.
Sam Ash Music Corporation
01.1996 - 04.2023
Computer Graphic Artist
Southeast Publications, Co.
01.1994 - 02.1995
Assistant Manager / Sales Consultant
Koenig Art Emporium
08.1993 - 09.1996
Direct Sales
Coconut Grove Playhouse
09.1992 - 09.1993
Art and Music Education Instructor
Hollywood Art and Culture Center
01.1992 - 08.1994
Bachelor of Fine Arts -
The School of Visual Arts
Associate of Applied Science - Liberal Arts And General Studies
Dawson College
Courses - Jazz Vocal Performance
University of Miami
Some College (No Degree) - Music Education and Performance
McGill And Concordia Universities
Certificate - Jazz In July
University of Massachusetts
Certificate - Jazz Performance Workshop
Banff School of The Arts
Some College (No Degree) - Various classes in acting techniques
Actor's Institute
Some College (No Degree) - Performance Workshop
New School For Social Research
Some College (No Degree) - Interior Design, Textile Design
Parsons School of Design
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