Recca Rodney
Coral Springs,FL
Summary
Data-driven and detail oriented professional with a strong background in operations, management, data analysis, and human capital strategy. Adept at utilizing mathematical models and analytical tools to evaluate processes, Optimize supply chain and logistics operations, and solve complex organizational challenges. Proven ability to deliver actionable insights, streamline operations and drive measurable improvements in performance and efficiency.
Overview
17
17
years of professional experience
Work History
Student Success Manager
Purdue University Global
01.2008 - Current
- Meet and Exceed company sales quota for seven consecutive years by delivering 120% of quota, while maintaining a 99% retention rate versus the company average of 76%
- Use consultative sales techniques to advise and counsel prospective clients through the enrollment process and facilitate the collection of all required enrollment documents
- Developed and implemented referral strategy to 150 employees which generated over 1000 leads in 6 months, saving the company $350,000 and increasing annual revenue by $2.6 million
- Oversees over 100 students to increase performance to 105% from 78%; 98% retention rate from 66%; and achieving 100% quality compliance score within 9 months
- Created a new contact strategy to help co-workers with pipeline management and improve efficiency by 30%
- Recognized by the company CEO and awarded the 2013 Stanly Kapan Award of Excellence for Integrity, Knowledge, Support, Opportunity, and Results
- Led tester of Sales Force (CRM) platform that was completed 25 percent under budget and improved efficiency and transparency by 50 percent
- Promoted to team leader within 9 months; rank in the top 5 segment performance for 3 consecutive years
- Coordinated with deans, department heads, faculty, and other academic personnel in scheduling all university classes, optimizing time, space, and instructional needs of faculty and students
- Developed and maintained relationships with customers and suppliers through account development
- Accomplished multiple tasks within established timeframes
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Volunteer
Clarendon Hospital
03.2019 - 05.2021
- Conducted assessments of hospital resource analyze, access to medical care and medication availability.
- Advocated for programming improvements to address emerging issues in unaccompanied minor care.
- Utilize data collection methods to document And address child abuse cases, providing actionable insights to local authorities.
- Designed frameworks for evaluating human capital challenges in rural health care settings, contributing to systematic improvements.
Education
Master of Science - Human Services
Purdue University Global
Indianapolis, IN06.2018
Bachelor of Science - Public Health
Purdue University Global
Indianapolis, IN03.2013
Skills
- Analytical Tools: Proficient with MS Office, Salesforce and statistical modeling tools
- Data Analysis: Expertise in extracting and analyzing data to support organizational decision-making
- Process Optimization: A skilled in evaluating and improving supply chain and logistics operation
- Human Capital Management: Experience in identifying and solving complex workforce issues
- Reporting and Communication: Strong verbal and written Communication skills adept at creating comprehensive reports and presentations
- Time Management: Proven ability to manage multiple projects and meat tight deadlines
Languages
English
Timeline
Volunteer
Clarendon Hospital
03.2019 - 05.2021
Student Success Manager
Purdue University Global
01.2008 - Current
Master of Science - Human Services
Purdue University Global
Bachelor of Science - Public Health
Purdue University Global
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