Gloria Hougendobler
Atlanta,GA
Summary
Sales administrative coordinator with strong skills in sales reporting, customer support, and order processing. Demonstrated success in improving training programs and effectively managing CRM systems. Proven track record of enhancing operational efficiency and supporting sales teams.
Overview
12
12
years of professional experience
Work History
Sales Administrative Coordinator
Iman Glo
Remote, Remote
07.2021 - Current
- Managed customer inquiries and provided timely support for sales-related questions.
- Assisted in preparing sales reports to track performance and identify trends.
- Organized training sessions for new sales staff to enhance product knowledge.
- Facilitated the processing of sales orders to ensure timely fulfillment and delivery.
- Developed promotional materials to support ongoing sales initiatives and campaigns.
- Coordinated with vendors on inventory levels and new product releases.
- Monitored competitors' activities in order to remain competitive in the market.
- Performed regular audits of all sales records for accuracy and completeness.
Wealth Consultant
Prudential Insurance
Lusaka, Zambia
06.2019 - 06.2021
- Advised clients on investment strategies and financial planning options.
- Developed personalized wealth management plans for diverse client portfolios.
- Educated clients on insurance products and their benefits for wealth protection.
- Maintained compliance with regulatory requirements in all financial transactions.
- Collaborated closely with colleagues from different departments such as legal, compliance and operations teams.
- Promoted business to increase customer base and grow revenue.
Data Collection Intern
Examination Council of Zambia
Lusaka, Zambia
04.2018 - 05.2019
- Assisted in developing examination materials and resources for candidates.
- Reviewed candidate applications for completeness and compliance with regulations.
- Researched best practices in assessment methodologies for continuous improvement.
- Maintained accurate records of all activities performed throughout internship period.
- Prepared reports summarizing project progress and results for management review.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Wrote and submitted reports on project performance
School Administrator
Wisdom Christian School
Lusaka, Zambia
02.2015 - 08.2017
- Coordinated daily administrative operations for an educational environment.
- Managed student enrollment processes and maintained accurate records.
- Facilitated communication between staff, students, and parents.
- Performed administrative duties such as filing paperwork or responding to emails.
- Organized staff meetings and professional development sessions for faculty members.
- Created and maintained student databases, records, and files.
Retail Sales Associate
Mt Meru Petroleum
Lusaka, Zambia
03.2014 - 01.2015
- Operated point-of-sale systems efficiently for customer transactions and returns.
- Processed payments and provided accurate change to ensure smooth cash register operations.
- Collaborated with team members to achieve daily sales goals and customer satisfaction.
- Monitored inventory levels and restocked items to maintain product availability for customers.
- Recorded sales transactions accurately for store management to support inventory and sales tracking.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
Associate of Arts - Business Management
Luanshya Technical And Business College
Luanshya11-2012
High School Diploma -
St. Andrews High School
Ndola11-2009
Some College (No Degree) - Monitoring And Evaluation
University of Zambia
LusakaSkills
- Sales forecasting
- Sales reporting
- Sales training
- Order processing
- CRM systems
- Data management
- Customer support
Timeline
Sales Administrative Coordinator
Iman Glo
07.2021 - Current
Wealth Consultant
Prudential Insurance
06.2019 - 06.2021
Data Collection Intern
Examination Council of Zambia
04.2018 - 05.2019
School Administrator
Wisdom Christian School
02.2015 - 08.2017
Retail Sales Associate
Mt Meru Petroleum
03.2014 - 01.2015
Associate of Arts - Business Management
Luanshya Technical And Business College
High School Diploma -
St. Andrews High School
Some College (No Degree) - Monitoring And Evaluation
University of Zambia