GLORIA HOUSTON
Carson,CA
Summary
Offers more than 20 years of clerical experience and clear communication style. Carefully prepares reports and other correspondence. Detail-oriented and well-organized with proven expertise in all facets of clerical support. Trained in manual and automated data entry, proofreading and formatting. Hardworking and focused on completing work quickly to consistently exceed company expectations. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success and growth.
Overview
25
25
years of professional experience
Work History
Adoptions Assistant
Dept. of Children and Family Services
Los Angeles, CA
2023.10 - Current
- Prepares and maintains abandonment case files for presentation to the Court Liaison Unit; makes certain that all documents and necessary information are included, and current in terms of time limitations, and obtains missing or outdated legal documents.
- Assists in conducting investigations necessary to locate legal guardians or parents so that they will appear at court hearings; contacts Department of Motor Vehicles, Central Criminal Index, and other governmental resources for assistance in locating parents or guardians. Provides information to inquiries as to the eligibility requirements, department policies and procedures for adopting a child. Performs initial screening of applicants seeking to adopt a child to determine basic eligibility, considering such factors as social environment, occupation, and internal family relationships.
- Receives and reviews applications to verify that information listed is complete and in accordance with that obtained during the initial screening. Conducts follow-up calls on adoption cases, contacting applicants, doctors or employers to obtain missing or additional information necessary to making a determination as to whether to accept or reject an adoption application.
- Maintains records of boarding homes available for placements, indicates number of placements made in each home, potential placements that could be made, and makes placements considering special limitations of boarding home parents. Investigates problems or inquiries of boarding home parents such as the reason a check may be short or not received for a particular month or period, and attempts to resolve problems.
- Maintains records and statistics and prepares reports as requested.
Senior Clerk
Dept. of Children and Family Services
Los Angeles, CA
2023.01 - 2024.10
- Verify incoming referrals in CWS/CMS and Expedites in the SAAM's inbox.
- Answer Telephone calls from the general public, Law enforcement, Hospitals and Group homes.
- LRS-Search client information in the Leader Replacement System and forward information to assigned CSW.
- LRS clearance request for Hotline CSW's, log in referrals to laser log or Handwritten Log.
- Fax Expedites response referrals to ERCP and call to verify with region or ERCP.
- FCI-Search information in the family and children index and forward information to assigned CSW.
Intermediate Typist Clerk
Registrar-Recorder/County Clerk
Norwalk, CA
2007.02 - 2023.01
- Process voter registrations and absentee voter cancellations.
- Train temporary staff during election cycles.
- Complete special projects related to voter file maintenance.
- Answer incoming calls regarding election matters.
- Handle both incoming and outgoing mail for the Voter Research dept.
- Operate standard office equipment; printers, copiers, scanners, and fax machines.
- Uses complaints to provide valuable customer feedback.
- Recognizes the value of extraordinary customer service.
Clerk Permanent - Human Resources
Registrar-Recorder/County Clerk
Norwalk, CA
2000.08 - 2007.01
- Prepared and conducted new employee orientations.
- Communicated company policies, benefits, and requirements to job applicants and resolved issues regarding eligibility.
- Posted job vacancies throughout the building.
- Maintained personnel files and confidentiality of vital records, performance evaluations, leaved of absence records.
- Obtained records of testing material and recruitment list.
- Administered Typing and Thomas guide assessments.
- Produced employee ID badges.
- Assisted the public and employees over the phone and at the front counter.
- Provided information to employees regarding benefits and responsibility, also departmental policies and regulations.
- Able to solve customer complaints without having it escalated to management.
- Processed EDD forms for released employees.
Education
High School Diploma -
Carson High School
Carson, California06.2000
Skills
- Research
- Team Player
- Prioritize
- Training
- Creative thinking
- Organization
- Multitasking
- Customer Service
- Motivation
- Problem-solving
- Planning
Accomplishments
Graduate of the Emerging Leaders Program-Cohort 2017, 01/23
Timeline
Adoptions Assistant
Dept. of Children and Family Services
2023.10 - Current
Senior Clerk
Dept. of Children and Family Services
2023.01 - 2024.10
Intermediate Typist Clerk
Registrar-Recorder/County Clerk
2007.02 - 2023.01
Clerk Permanent - Human Resources
Registrar-Recorder/County Clerk
2000.08 - 2007.01
High School Diploma -
Carson High School