Gloria Johnson
Denver,CO
Summary
To obtain a challenging position with a professional organization were I will be utilizing my skills, abilities and experience for potential, growth, development and to promote a positive company image. Highly organized with the ability to manage multiple projects and meet goals and deadlines. A strong work ethic combined with commitment to excellence in all projects undertaken. A team player working effectively in accomplishing objectives. Exemplary communication, presentation and computer skills. Whose objective is to grow and succeed in a challenging field, to have open opportunities for growth and advancement
Overview
27
27
years of professional experience
1
1
Certification
Work History
Caregiver
Apollo Home Services
06.2022 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Customer Service Representative
First Revenue Assurrance
03.2022 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Caregiver/Q-map
Summit Community Association
01.2023 - 01.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Administered medications to clients.
Tax Preparer
Jackson Hewitt
01.2014 - 04.2023
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Service /Collections
Virtuoso Sourcing Group
01.2010 - 01.2012
- Handling a high influx of in-bound calls pertaining to the reconciliation and collection of delinquent accounts, either directly or through appropriate channels including Payment Inquiry and Reconciliation & Control units
- Preventing impending loss and increasing profitability through negotiation and enforcement of scheduled collection campaigns, consistently achieving a 70% recovery rate of billing cycle
- Compiling and analyzing data for monthly management Loan Loss Reports to measure portfolio performance
- Managing the acquisition of revenue/expense data for monthly product profitability, financial review, and product analysis reports
Sales/ Customer Service
Empereon
01.2009 - 01.2010
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Adjust sales scripts to better target the needs and interests of specific individuals
- Adhere to development plan by closing sales and meeting monthly sales goals
- Resolve Customer complaints by investigating problem and problem solutions, makes recommendation and gathers appropriate data
- Use upsale tactics to meet goals and quotas
Sales/Customer Service
TMG INC.
01.2001 - 01.2005
- Assist with Creating and Updating online Training documents
- Assist Customers with Logging in to Online account Management
- Walk customers through setting up on Auto Pay and Payments
- Assist with Store Level Representatives with customers accounts
- Assist customer service with call over flow
- Answering incoming calls to aide customers with credit card transactions and inquires
- Assisting customers with setting up their tele communications and programming
Sales/Customer Service
Vertical Marketing
01.1998 - 01.2001
- Answers incoming inquiries on existing and new accounts for customers
- Resolve Customer complaints by investigating problem and problem solutions, makes recommendation and gathers appropriate data
- Research account information and complex transactions to assist operation or the lender for processing and handling
- Reviewed account details to make sure everything was accurate
- Duties included retrieving client cancellation request
- Utilize upscale tactics
- Waive charges when necessary
- Analyzed, researched and processed customer claims for invoice payments and disputes
Education
Some College - Business
Emily Griffith
Skills
- Ultera
- IDS Docs
- Sorian
- Online Documents
- Proton
- Microsoft Access
- MS Point
- MS Excel
- MS Word
- MS WordPerfect
- MS Publisher
- MS Outlook and Exchange
- Lotus Notes
- Mastermind
- STAR
- Internet Explorer
- Dependable and responsible
Certification
Q-map certification
q-map certification
Certified to administer medications to patients.
Timeline
Caregiver/Q-map
Summit Community Association
01.2023 - 01.2024
Caregiver
Apollo Home Services
06.2022 - Current
Customer Service Representative
First Revenue Assurrance
03.2022 - 01.2025
Tax Preparer
Jackson Hewitt
01.2014 - 04.2023
Customer Service /Collections
Virtuoso Sourcing Group
01.2010 - 01.2012
Sales/ Customer Service
Empereon
01.2009 - 01.2010
Sales/Customer Service
TMG INC.
01.2001 - 01.2005
Sales/Customer Service
Vertical Marketing
01.1998 - 01.2001
Some College - Business
Emily Griffith
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