Summary
Overview
Work History
Education
Skills
Timeline
Generic
Gloria Jones

Gloria Jones

Peachtree Corners,GA

Summary

Experienced Customer Service Leader with over 20+ years of experience in customer support, call center & sales support,escalations and resolution. Excited to bring my proven technical skills and passion for customers to your Company

Overview

27
27
years of professional experience

Work History

Customer Service Cashier

Selig Parking Inc.
11.2019 - Current
  • Count money in drawers at beginning and end of each shift
  • Maintain customer satisfaction with quick and professional handling of needed service.
  • Resolve customer complaints and maintain clean and tidy checkout area
  • Utilized POS system to handle customer cash and credit card transactions

Administrative Assistant

UPS Loss Prevention
11.2003 - 10.2010
  • Located lost packages to reroute them to correct customer
  • Answered multi-line phone system, routing calls, delivering messages to staff'
  • Performed research to collect and record information regarding resolution of Loss Prevention services

Customer Service Representative

BellSouth Telecommunications
Atlanta, GA
01.1980 - 01.1997
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times. Managed over 50 calls per day
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.

Education

Associate of Applied Science - Network And System Administration

Lincoln College of Technology
Atlanta Ga
06.2008

Skills

  • Call Center Support
  • Conflict Resolution
  • Loyalty & Retention
  • Billing Support
  • Payment collection
  • Refund handling

Timeline

Customer Service Cashier

Selig Parking Inc.
11.2019 - Current

Administrative Assistant

UPS Loss Prevention
11.2003 - 10.2010

Customer Service Representative

BellSouth Telecommunications
01.1980 - 01.1997

Associate of Applied Science - Network And System Administration

Lincoln College of Technology
Gloria Jones