Experienced Customer Service Leader with over 20+ years of experience in customer support, call center & sales support,escalations and resolution. Excited to bring my proven technical skills and passion for customers to your Company
Overview
27
27
years of professional experience
Work History
Customer Service Cashier
Selig Parking Inc.
11.2019 - Current
Count money in drawers at beginning and end of each shift
Maintain customer satisfaction with quick and professional handling of needed service.
Resolve customer complaints and maintain clean and tidy checkout area
Utilized POS system to handle customer cash and credit card transactions
Administrative Assistant
UPS Loss Prevention
11.2003 - 10.2010
Located lost packages to reroute them to correct customer
Answered multi-line phone system, routing calls, delivering messages to staff'
Performed research to collect and record information regarding resolution of Loss Prevention services
Customer Service Representative
BellSouth Telecommunications
Atlanta, GA
01.1980 - 01.1997
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Managed over 50 calls per day
Answered constant flow of customer calls with minimal wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided primary customer support to internal and external customers.
Recommended products to customers, thoroughly explaining details.
Responded to customer requests for products, services and company information.
Education
Associate of Applied Science - Network And System Administration
Lincoln College of Technology
Atlanta Ga
06.2008
Skills
Call Center Support
Conflict Resolution
Loyalty & Retention
Billing Support
Payment collection
Refund handling
Timeline
Customer Service Cashier
Selig Parking Inc.
11.2019 - Current
Administrative Assistant
UPS Loss Prevention
11.2003 - 10.2010
Customer Service Representative
BellSouth Telecommunications
01.1980 - 01.1997
Associate of Applied Science - Network And System Administration
Veterinary Assistant/Receptionist at Animal Hospital of Nesbit Ferry CrossingVeterinary Assistant/Receptionist at Animal Hospital of Nesbit Ferry Crossing