GLORIA KOOMSON
Baltimore,MD
Summary
Dedicated and results-driven Business Analyst with four years of experience in analyzing business processes, identifying opportunities for improvement, and implementing effective solutions. Proven ability to translate business requirements into technical specifications, streamline operations, and enhance overall efficiency. Experience with smoothly and effectively facilitating functioning agile work environment by acting as a servant leader between cross-functional teams and stakeholders.
Overview
9
9
years of professional experience
Work History
IT Analyst (Contract)
The University of Tennessee – SWORPS
01.2024 - Current
- Configured and implemented Bonterra Apricot 360 system for Kinship Support Program based on specific needs.
- Led UX design to optimize form layout, navigation, and user permissions for efficient data entry.
- Created custom reports using SAP Reporting, Crystal Reports, and Bonterra Apricot 360 native reporting tools.
- Conducted system analysis and gathered requirements to guide configuration decisions.
- Provided end-user training and documentation to ensure smooth system adoption.
- Supported TSCEPP and Relative Caregiver Program through tailored system configuration and reporting.
- Focused on scalability, compliance, and data integrity across systems.
- Managed over 150 users within both systems effectively.
Business Analyst-Apricot 360
Anne Arundel County Partnership for Children, Youth, and Families
Annapolis, USA
05.2019 - 02.2024
- Participate actively in daily stand-up meetings, sprint planning, sprint review, and sprint retrospectives.
- Develop Epics and User Stories which include Apricot360 connect client intake forms, mobile capabilities, and close-loop referral.
- Collaborate with the Product owner, Scrum master, and Team member.
- Collaborated with stakeholders to gather and prioritize business requirements, ensuring alignment with organizational goals.
- Assist the implementation team in conducting the User Acceptance Testing of the developed solution.
- Facilitated JAD user acceptance testing (UAT) sessions, ensuring seamless integration of new systems and processes with stakeholders and team members.
- Create and manage system permission and user account.
- Assist implementation integration, testing document development, and custom training material.
- Led cross-functional teams in analyzing and documenting business processes and implementing new approaches, resulting in a 15% increase in operational efficiency.
- Conducted thorough business process reviews, identifying areas for improvement, and implementing solutions that resulted in a 20% reduction in costs.
- Create and maintain comprehensive documentation, including process flows, business requirements, and test cases.
Case Worker
Anne Arundel County Partnership for Children
04.2017 - 05.2019
- Completed initial assessments to determine and address individual needs.
- Conducted regular re-evaluations to address changes in needs and conditions and introduced revisions.
- Provided information to clients about how to maintain SNAP eligibility.
- Assisted Families clients in completing SNAP applications and ensuring all required documents were submitted.
- Develop an Individualized Action Plan that meets their needs.
- Aided families with more complex issues by meeting them in the community or their homes.
- Addressed and resolved issues or discrepancies related to TANF applications, benefits, or client concerns.
- Interviewed clients for cash benefits and processed numerous food stamps and TANF applications on a daily basis.
Clinical Coordinator
United Healthcare Optum
Columbia, USA
01.2016 - 04.2017
- Conducted member satisfaction surveys concerning their in-home clinical assessments and service delivery.
- Operated with SharePoint and Hawkeye Databases to coordinate different functions and activities.
- Worked with clients and stakeholders to identify opportunities for value-added services.
- Participated with team members to deliver project requirements, develop solutions, and meet deadlines.
- Maintained thorough, accurate, and confidential documentation in electronic medical records.
- Built and established strong partnerships with teams and clients.
Education
Bachelor of Science - Public Health
SALISBURY UNIVERSITY
Salisbury, MD05.2019
Skills
- Traceability Matrix Document
- MS Excel
- PowerPoint
- Project
- Microsoft Visio
- Bonterra Apricot 360
- Data Analysis
- Azure
- SharePoint
- Atlassian Jira
- Agile Scrum Methodology
- Software Change Requests
- Public Health
- Team Collaboration
- JAD Sessions
- Project Management SLDC
- Product Backlog/User Story Acceptance
- User Stories
- SAP Reporting
- Crystal Reports
- Native Apricot 360 Reporting
- UX Design
- System Configuration
References
References available upon request.
Timeline
IT Analyst (Contract)
The University of Tennessee – SWORPS
01.2024 - Current
Business Analyst-Apricot 360
Anne Arundel County Partnership for Children, Youth, and Families
05.2019 - 02.2024
Case Worker
Anne Arundel County Partnership for Children
04.2017 - 05.2019
Clinical Coordinator
United Healthcare Optum
01.2016 - 04.2017
Bachelor of Science - Public Health
SALISBURY UNIVERSITY