Gloria Laboy
San Antonio
Summary
Motivated professional with extensive experience supporting immigrants and non-citizens from diverse backgrounds. Demonstrates strong conflict resolution abilities and effective communication strategies, ensuring understanding through telephonic translation services. Committed to achieving organizational goals with integrity, resourcefulness, and initiative.
Overview
1
1
Language
7
7
years of professional experience
Work History
Case Manager
ISN CORPORATION-DEPARTMENT OF HOMELAND SECURITY-DHS HEADQUARTERS OFFICE OF THE IMMIGRATION DETENTION OMBUDSMAN
Bethesda
09.2022 - Current
- Provides OIDO presentations using a victim-centered approach to non-citizens who are currently detained by ICE and/or BP in efforts to promote OIDO’s mission and provide support to the non-citizen to attempt to resolve complaints, problems, or misunderstandings at the lowest level possible.
- Individually interviews non-citizens who have voiced out a complaint, problem, or understanding.
- Reviewed cases and documented information received from non-citizens in Immigration Detention Case Management System (IDCMS) to ensure accurate record-keeping.
- Communicated with contacts at ICE and facility administrators to facilitate case resolution.
- Capable of opening and closing cases within 14 days.
- Traveled to various facilities to conduct assessments and provide support.
- Conducts frequent site visits at detention facilities.
- Utilized telephonic translation services to ensure that all non-citizens comprehended my role and OIDO’s mission in their native language.
- Travels to other regions to share information, skills, tactics utilized with other Federal and/or outside the regions, participates in discussions, accepted constructive feedback to help develop Immigration Detention Case Manager skills.
- Works with other OIDO divisions when needed to better serve the non-citizens.
- Collected and analyzed data from non-citizens to present insights to management for informed decision-making.
- Reviews ICE, CBP or other immigration-related policies, regulations, statues, projects, or programs.
- Experienced in public speaking with proven ability to engage with high-level government officials and external stakeholders.
- Capable of working in stressful and austere conditions.
- Capable of working with attorneys and speaking with them when handling a 405 case.
- Remained accessible to supervisors for additional tasks and responsibilities.
- Complying with the regulations of my job on creating more than 20 cases per month.
- Tier 4 Federal Background
Investigator
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES (DFPS)
San Antonio
10.2019 - 09.2022
- Receives random cases conducts interviews and gathers information, evaluates to determine if abuse or neglect happened and if intervention is necessary.
- Interview children, clients, families, school officials, law enforcement, medical staff, and neighbors.
- Skill in investigating and resolving difficult child abuse or neglect cases.
- Skill in forensic interviewing of children.
- Skill in applying crisis intervention techniques.
- Developed and implemented safety plans to ensure protection of children in at-risk situations.
- Considers both risk and safety issues.
- Recommend services for the child and family to reduce the risk of further abuse or neglect.
- Complete full body check on newborns, infants, toddlers, and adolescents, and teenagers.
- Inspect children’s living environment.
- Knowledge of family dynamics.
- Request police reports.
- Prepared comprehensive reports detailing findings and recommendations to support case decisions and interventions.
- Testified in court.
- Conducted drug tests for adult clients to monitor compliance with treatment plans and promote accountability.
- Recommendations for termination of parental rights when children cannot be returned home.
- Verify if parents were financially stable to support their children.
- Assist attorneys and provide them with an update on their clients’ cases.
- Supported clients in navigating services and resources.
- Offer family team meetings and group meetings.
- Assist parole officers and pre-trial officers, investigators, and detectives.
Education
Bachelor of Arts - Criminal Justice
Texas A&M International University
Laredo, Texas12-2014
Associates of Arts - criminal Justice
Laredo Community College
West End Washington Street Laredo, Texas 7804008-2011
Skills
- Case management
- Immigration regulations
- Crisis management
- Victim advocacy
- Victim advocacy
- Stakeholder engagement
- Stakeholder engagement
Languages
English
Professional
Accomplishments
- 1000 incentive
Timeline
Case Manager
ISN CORPORATION-DEPARTMENT OF HOMELAND SECURITY-DHS HEADQUARTERS OFFICE OF THE IMMIGRATION DETENTION OMBUDSMAN
09.2022 - Current
Investigator
TEXAS DEPARTMENT OF FAMILY AND PROTECTIVE SERVICES (DFPS)
10.2019 - 09.2022
Bachelor of Arts - Criminal Justice
Texas A&M International University
Associates of Arts - criminal Justice
Laredo Community College