Gloria Lanza
Brooklyn,NY
Summary
Detail-oriented and knowledgeable Medical Office Manager with a strong ability to handle both patient-facing and office-based tasks efficiently. Utilizing exceptional multitasking and organizational skills, ensures smooth operations and optimal patient care. With extensive medical experience and a fastidious nature, dedicated to delivering the highest standard of care. Additionally, conversational Spanish abilities allow effective communication with a diverse patient population. Highly-skilled phlebotomist with 10 years of experience in healthcare settings, providing compassionate and professional care to patients. Proficient in collecting blood specimens and processing them for further analysis, committed to accuracy and precision in work. Expertise in phlebotomy contributes to the overall success of the healthcare team while prioritizing patient comfort and safety.
Overview
9
9
years of professional experience
Work History
Pediatric Office Manager
Stony Brook Children's Services
2020.10 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Pediatric Medical Assistant
Stony Brook Children's Servies
2019.10 - 2020.10
- Interview patients to obtain medical information, and record vital signs, manage and update patient information and medical history in accordance with HIPPA regulations
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Northwell Health Physician Partners Cardiology
2015.05 - 2019.10
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Completed EKGs and other tests based on patient presentation in office.
Medical Assistant
Northwell Health Physicians Partner Internal Med.
2015.05 - 2019.10
- Entered demographics into EMR System (Greenway)
- Performed EKG's, phlebotomy, and urine analysis
- Prepared treatment rooms for patient examines
- Interview patients to obtain medical information, and record vital signs
- Ordered lab supplies and communicated with lab consultant
- Answered multi-line phones system, handling patient concerns and directing phone calls to proper parties
- Provide patients with intake and new patient forms as well as copies of office policies and legally required documents
- Process payments from patients for co-pays and uninsured visits
- Schedule appointments for new and recurring patients based on Physician and PA/NP availability
Education
Medical Assistant Certificate -
SBI Campus An Affiliate of Sanford-Brown
Melville, NY06.2015
High School Diploma -
Bishop Ford High School
Brooklyn, NY06.1991
Skills
- Administrative Skills – Medical Office Procedures, Health Insurance Claims Processing, etc.
- Clinical Skills – Assessing Vital Signs, assisting in Physical Examination, Biomedical Waste Disposal, Electrocardiography, Clinical Asepsis, and CPR
- Laboratory Skills – Phlebotomy, Urinalysis, and Specimen Collection
- Medical Terminology, Anatomy and Physiology, and Pharmacology
- Organization skills
- Data Entry
- HIPAA Regulations Understanding
- Strong Work Ethic
Languages
Spanish
Native or Bilingual
Timeline
Pediatric Office Manager
Stony Brook Children's Services
2020.10 - Current
Pediatric Medical Assistant
Stony Brook Children's Servies
2019.10 - 2020.10
Medical Assistant
Northwell Health Physician Partners Cardiology
2015.05 - 2019.10
Medical Assistant
Northwell Health Physicians Partner Internal Med.
2015.05 - 2019.10
Medical Assistant Certificate -
SBI Campus An Affiliate of Sanford-Brown
High School Diploma -
Bishop Ford High School
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