Gloria Lusk
Galt,CA
Summary
Dynamic Agile Business Analyst with a proven track record at Oak Ridge Winery, excelling in business process improvement and analytical thinking. Spearheaded documentation initiatives, enhancing team performance and client communication. Demonstrated expertise in backlog management and problem-solving, significantly improving operational efficiency. Skilled in multitasking and fostering professional relationships, contributing to successful system upgrades and financial process optimizations.
Overview
10
10
years of professional experience
Work History
Agile Business Analyst
Oak Ridge Winery
02.2019 - 02.2025
- Developed comprehensive documentation for system functionalities, enabling smoother knowledge transfer among team members and clients.
- Collaborated closely with stakeholders to gather feedback on delivered features, refining the product backlog accordingly.
- Coached fellow team members strengthening overall performance as an integrated unit.
- Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring timely submission of data for financial statements.
- Supported internal and external audits by providing necessary documentation and insights related to accounts receivable transactions and processes.
- Enhanced cash flow by diligently tracking and reconciling customer payments, ensuring prompt resolution of discrepancies.
- Developed professional relationships with internal and external clients to encourage open communication and feedback.
- Assisted with the implementation of new systems or upgrades, contributing to efficient operations within the company.
- Collaborated with cross-functional teams including finance, sales operations, legal and IT.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
Executive Assistant
Softcom Communications, INC.
06.2015 - 01.2019
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Trained new team members on accounts payable processes, fostering a productive work environment.
Education
High School Diploma -
Lodi High School
Lodi, CA05-2011
Skills
- Business process improvement
- Lean principles
- Analytical thinking
- Backlog management
- Time management
- Attention to detail
- Multitasking and organization
- Data entry
- Vendor invoice processing
Timeline
Agile Business Analyst
Oak Ridge Winery
02.2019 - 02.2025
Executive Assistant
Softcom Communications, INC.
06.2015 - 01.2019
High School Diploma -
Lodi High School
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