Job Search Status
Open to workDesired start date: Immediately
Open To Work
GLORIA LYONS
Customer Success, Relations, & Account Management
Lutz,FL
Work Preference
Summary
Customer success and client relationship specialist with 15 years of experience in driving engagement and managing accounts in telecommunications, hospitality, and technology. Track record of building strong relationships, achieving performance targets, and assisting customers in implementing solutions that improve their operations. Skilled in onboarding, relationship management, and effective communication, with a focus on collaboration across teams. Known for adaptability and the ability to simplify complex information for customers, seeking remote or hybrid roles in customer success or account management.
Overview
12
12
years of professional experience
Work History
Client Relations & Sales Representative
Spectrum
03.2022 - 11.2025
- Consistently achieved 120%-150%+ of monthly revenue quota, ranking among top-performing representatives.
- Activated 15-25+ new mobile lines per month through consultative, needs-based customer conversations.
- Generated 75-90+ net new Primary Service Unit (PSU) connects per month, placing within the top 5% of representatives company-wide.
- Served as a trusted advisor and primary point of contact for customers, building long-term relationships and providing tailored solutions.
- Guided customers through products and technology solutions to improve adoption, engagement, and overall satisfaction.
- Utilized CRM platforms to maintain accurate customer records, account updates, and follow-up activities.
- Collaborated with internal departments to resolve customer concerns efficiently and ensure positive outcomes.
- Conducted proactive outreach and follow-up communications to improve customer satisfaction, retention, and account growth.
- Educated customers on products and services, translating complex information into simple, customer-focused solutions.
Territory Account Representative (Part-Time/Contract)
Laigle Business Group
09.2019 - 03.2022
- Managed a portfolio of client accounts while providing consultative support and relationship management.
- Built strong customer relationships through consistent communication, responsiveness, and follow-through.
- Analyzed client needs and account activity to identify opportunities for retention and growth.
- Coordinated with internal teams to deliver customized solutions and ensure client satisfaction.
- Served as a trusted resource for clients by providing education, support, and strategic recommendations.
Retail Training & Merchandising Specialist
Verizon Wireless
11.2019 - 02.2022
- Trained and coached 75-150+ retail associates across a 60-120 mile territory on merchandising standards, sales techniques, and brand presentation.
- Designed strategic visual merchandising displays incorporating storytelling techniques that boosted brand recall by 25%.
- Created limited-time, urgency-driven product displays that increased territory sales by 11%.
- Developed personalized product recommendation displays, increasing conversion rates by 30%.
- Incorporated multi-sensory and tactile design elements into displays, driving a 17% increase in sales and a 32% increase in brand memorability.
- Integrated local references and regional themes into merchandising displays, increasing customer engagement by 18%.
- Refreshed seasonal displays every 4-6 weeks and led in-store sales events to maintain customer engagement and product relevance.
Employment Training Coordinator
Cracker Barrel Corporate
02.2015 - 05.2019
- Facilitated onboarding and training programs for new employees across multiple departments and locations.
- Delivered engaging classroom and one-on-one training sessions to support knowledge retention and performance improvement.
- Evaluated training effectiveness through feedback, observation, and performance metrics.
- Coordinated training schedules, documentation, and compliance-related records.
- Developed training materials and job aids to improve consistency and employee success.
- Built strong relationships with managers and cross-functional teams to support organizational goals and store openings.
- Contributed to a team effort that achieved 100% on-time completion of mandatory food safety, workplace compliance, and guest service recertifications across staff.
Real Estate Intern
01.2014 - 01.2015
- Assisted with client onboarding, scheduling, and transaction support activities.
- Coordinated appointments, follow-up communications, and administrative tasks.
- Maintained organized documentation and client records with strong attention to detail.
Education
Associate of Science - Liberal Arts
Hillsborough Community College
TampaBachelor of Arts - Mass Communications (Media Studies)
University of South Florida
Tampa, FLSkills
Client success development
Relationship expertise
Onboarding initiatives
Account oversight processes
Training program administration
Engagement strategy implementation
CRM administration skills
Lifecycle management effectiveness
Collaboration techniques across departments
Service support initiatives
Effective communication methods
Resolution strategies for problems
Improvement methodologies for processes
Coordination of projects
TECHNOLOGY & AI INTEREST
Actively pursuing continued learning in artificial intelligence, digital platforms, and business technology. Passionate about applying emerging tools to strengthen customer engagement, streamline operations, and support business growth.
ADDITIONAL TRAINING
Behavioral Health Technician (BHT) Training Program — Completed
Timeline
Client Relations & Sales Representative
Spectrum
03.2022 - 11.2025
Retail Training & Merchandising Specialist
Verizon Wireless
11.2019 - 02.2022
Territory Account Representative (Part-Time/Contract)
Laigle Business Group
09.2019 - 03.2022
Employment Training Coordinator
Cracker Barrel Corporate
02.2015 - 05.2019
Real Estate Intern
01.2014 - 01.2015
Bachelor of Arts - Mass Communications (Media Studies)
University of South Florida
Associate of Science - Liberal Arts
Hillsborough Community College