Gloria Maldonado
Grand Prairie
Summary
Polite and professional successful in applying strong communication and problem resolution skills. Solid history includes working in both administrative and customer-facing positions. Top strengths include data entry, payment processing, and contributing to all aspects of administrative activities handling multiple tasks.
Overview
6
6
years of professional experience
Work History
Tittle Clerk
The Kar Store
05.2022 - 09.2023
- Managed high-volume inbound calls/emails.
- Handled customer payments over the phone or in office.
- Updated online vehicle inventory and costs as well as customer information.
- took care of picking and dropping off tittle work transfers at DMV.
- Overall handled everything and anything needed in the office. from taking care of customer needs to filling paperwork.
Receptionist
Automann Truck & Trailer Components
01.2020 - 03.2022
- Handled inbound/outbound calls and emails.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Prepared documents such as work orders, bills, and shipping orders.
- coordinated shipping and receiving schedules with vendors and freight carriers.
Call Center Representative
Rhino Medical
03.2018 - 11.2019
- Managed inbound calls as well as emails over a multi-line system answering questions, took messages, or transferred to desired line.
- Updated records with all interactions and customer transactions.
- Managed new employee orientations and scheduling.
Education
High School Diploma -
Crosswinds Highschool
Grand Prairie, TXSkills
- Multitasking strength
- Strong communication
- Data entry
- customer support
- Bilingual (Spanish)
- Organization skills
Timeline
Tittle Clerk
The Kar Store
05.2022 - 09.2023
Receptionist
Automann Truck & Trailer Components
01.2020 - 03.2022
Call Center Representative
Rhino Medical
03.2018 - 11.2019
High School Diploma -
Crosswinds Highschool
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