Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Manzanares

Kapaa

Summary

Dynamic marketing professional with experience at Hilton Grand Vacations Inc. and Wyndham Vacation Ownership. Proven expertise in marketing and client promotions, driving engagement through effective lead management and exceptional customer service. Adept at collaborating with teams to enhance marketing strategies and deliver impactful results in a fast-paced environment.

Overview

5
5
years of professional experience

Work History

Direct Marketing Virtual Lead Agent

Hilton Grand Vacations Inc.
05.2022 - Current
  • Dial leads from assigned lead campaigns and transfers calls to sales executives to schedule virtual presentations for Hilton Grand Vacations for owners and VIP packages Guests.
  • contact owners and guests through multiple touch points such as email and outbound calls.
  • managed lead campaigns and make required production requirements.
  • promote HGV Ultimate Access events.

Marketing Coordinator

Wyndham Vacation Ownership
03.2020 - 05.2022
  • Answered general marketing department inquiries by email, phone, and mail.


  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • deliver concierge service in addition to generate interest scheduling an update of wyndham and worldmark brands to our vacation owners,guests and renters checking into the resort.
  • greet all resort guests staying at the resort and pitch them for an update.
  • additional responsibilities providing excellent customer service and knowledge of resort amenities and area entertainment offerings.
  • assist guests in booking local attractions activities.


Education

Associate of Arts - Marketing

Guam Community College
Mangilao, GU
05.2004

High School Diploma -

Simon Sanchez High School
Yigo, GU
05.2002

Skills

  • virtual marketing
  • Positive attitude
  • Customer service
  • Marketing
  • Customer service and care

Timeline

Direct Marketing Virtual Lead Agent

Hilton Grand Vacations Inc.
05.2022 - Current

Marketing Coordinator

Wyndham Vacation Ownership
03.2020 - 05.2022

Associate of Arts - Marketing

Guam Community College

High School Diploma -

Simon Sanchez High School

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