My goal is to work where challenging opportunities are available to contribute toward the development of the organization.
Overview
30
30
years of professional experience
Work History
Central Quoting -Virtual Payments -Central Sales -Customer Service – Pre Call and Rehash accounts Agent
Lowe’s Corp.
04.2019 - Current
Work in various internal selling and project management systems to obtain and verify customer information related to service.
Send, receive, and respond to questions from stores associates, customers and service providers.
Research product and promotional information according to customer needs
Provide peers and leadership teams with relevant and timely information when needed to support their decisions and work activities.
Use various systems to complete customer requests and provide excellent customer service.
Generate contracts and actively reach customers during “close-to tender” flooring & appliance jobs. Recognized as one of “The week’s highest tendered” team member
General Manager/Partner
Latin Fusion Cuisine
06.2003 - 06.2017
Processed of all financial activities such vendor payments, suppliers, inventory, accounts payable and receivable
Served as the main resource for lead accountant
Sourced high-volume job applications for many different roles at a high-volume restaurant
Conducted interviews, hired and trained new employees
Prepared all paperwork for new recruits, ensured employees followed safe handling procedures
Prepared and delivered payroll information to lead accountant
Managed food inventory, cost and purchasing
Executed marketing plans via coupons and social media/ special events
Negotiated all contracts and fees related to company’s weekly live entertainment and private events
Developed employee manual and educational materials as well as new menu specials.
Coordinated employee weekly schedules and processed end of night sales close out.
Provided customer service to 600+ people daily. Successfully ran a restaurant for 15 years
Int’l Marketing, Catering and Event Planner
InterNET Services Corp.
06.1995 - 04.2000
Maintained and built international operations
Researched product quality and prices in foreign countries
Liaison between customs brokers, freight forwarders and international traffic operations.
Performed a broad range of administrative functions required for day-to-day operations of international events
Supervised all negotiations and pre-planning functions
Directed all international events from start to finish
Developed and managed international budgets
Prepared business and trip reports.
Review and authorize proper payments to domestic and international vendors and suppliers
Managed marketing plans and incentive programs worldwide
International advisor to top level distributors
Conducted educational seminars introducing multi-level marketing plans to worldwide prospects
Complete Menu design
Education
International Business
Guadalajara Academy
01.1982
Skills
Bilingual (Spanish – English)
Leadership
Project Management
Purchasing
Project Planning
Client Relations
Customer Service
Budget Management
Employee Training
Business Design
Marketing Materials Design
Human Resources
Inventory Control
Sales
Virtual Payments
Languages
Spanish
Full Professional
Timeline
Central Quoting -Virtual Payments -Central Sales -Customer Service – Pre Call and Rehash accounts Agent