My goal is to work where challenging opportunities are available to contribute toward the development of the organization.
Overview
30
30
years of professional experience
Work History
Central Quoting -Virtual Payments -Central Sales -Customer Service – Pre Call and Rehash accounts Agent
Lowe’s Corp.
04.2019 - Current
Work in various internal selling and project management systems to obtain and verify customer information related to service.
Send, receive, and respond to questions from stores associates, customers and service providers.
Research product and promotional information according to customer needs
Provide peers and leadership teams with relevant and timely information when needed to support their decisions and work activities.
Use various systems to complete customer requests and provide excellent customer service.
Generate contracts and actively reach customers during “close-to tender” flooring & appliance jobs. Recognized as one of “The week’s highest tendered” team member
General Manager/Partner
Latin Fusion Cuisine
06.2003 - 06.2017
Processed of all financial activities such vendor payments, suppliers, inventory, accounts payable and receivable
Served as the main resource for lead accountant
Sourced high-volume job applications for many different roles at a high-volume restaurant
Conducted interviews, hired and trained new employees
Prepared all paperwork for new recruits, ensured employees followed safe handling procedures
Prepared and delivered payroll information to lead accountant
Managed food inventory, cost and purchasing
Executed marketing plans via coupons and social media/ special events
Negotiated all contracts and fees related to company’s weekly live entertainment and private events
Developed employee manual and educational materials as well as new menu specials.
Coordinated employee weekly schedules and processed end of night sales close out.
Provided customer service to 600+ people daily. Successfully ran a restaurant for 15 years
Int’l Marketing, Catering and Event Planner
InterNET Services Corp.
06.1995 - 04.2000
Maintained and built international operations
Researched product quality and prices in foreign countries
Liaison between customs brokers, freight forwarders and international traffic operations.
Performed a broad range of administrative functions required for day-to-day operations of international events
Supervised all negotiations and pre-planning functions
Directed all international events from start to finish
Developed and managed international budgets
Prepared business and trip reports.
Review and authorize proper payments to domestic and international vendors and suppliers
Managed marketing plans and incentive programs worldwide
International advisor to top level distributors
Conducted educational seminars introducing multi-level marketing plans to worldwide prospects
Complete Menu design
Education
International Business
Guadalajara Academy
01.1982
Skills
Bilingual (Spanish – English)
Leadership
Project Management
Purchasing
Project Planning
Client Relations
Customer Service
Budget Management
Employee Training
Business Design
Marketing Materials Design
Human Resources
Inventory Control
Sales
Virtual Payments
Languages
Spanish
Full Professional
Timeline
Central Quoting -Virtual Payments -Central Sales -Customer Service – Pre Call and Rehash accounts Agent
Led cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals LtdLed cross-functional teams to manage daily spare order processing, ensuring seamless coordination between service, stores, and finance teams. Maintained high order accuracy and reduced communication gaps across departments.Trained over 100+ service engineers on CRM workflows, POD updates, and return processes during HO commercial trainings. Improved field team compliance and reduced repeat errors by over 20%.Owned end-to-end order lifecycle, including documentation, dispatches, POD tracking, and MIS reporting with minimal supervision. Enabled faster turnaround and higher accuracy in daily operations.Acted as a central escalation point between field engineers, HO departments, and senior managers to resolve system and order-related issues. Reduced escalations by ensuring proactive resolution within SLA timelines.Managed return spare process and validations, driving a 25% reduction in turnaround time and improving system accuracy. Ensured proper coordination with service and stores for smooth transaction closures.Initiated Kaizen process improvements for workflow automation, documentation, and order validation. Reduced manual work by 30% and helped in faster issue identification.Collaborated with IT team to test and implement new CRM workflows and resolve service module-related bugs. Ensured seamless migration and better user experience for the service team.Created and presented MIS reports for weekly DRM meetings and management reviews. Supported data-driven decisions and provided insights on pending and completed orders.Monitored pending orders and stock validations daily across CFA locations. Achieved 15% reduction in follow-up delays by implementing checklist-based follow-ups.Handled distributor and spot-visit orders, ensuring compliance with internal policies and faster processing. Reduced lead time by 20% with improved documentation and follow-ups.Supervised stock accuracy across locations and led reconciliation activities with store teams. Brought down discrepancies by 15% through structured checking and documentation.Prepared CRM master data and validated engineer records for smooth CRM transition. Increased CRM accuracy by 25% before new system rollout.Managed price lists and quotations, communicating with teams to ensure correct rates and GST compliance. Prevented billing errors and improved customer satisfaction on pricing clarity.Maintained GEM and E-Invoice portal compliance, uploading documents accurately to meet government requirements. Ensured zero rejection in audits and smoother order execution for public sector clients.Followed up on loan spare recoveries, ensuring 95% payment recovery by accurate tracking and coordination with accounts. Reduced pending dues and ensured clean financial closure of orders. at Transasia Bio-Medicals Ltd
CNI CENTRAL STAFFING OFFICE AMBULATORY CARE at New York Presbyterian HospitalCNI CENTRAL STAFFING OFFICE AMBULATORY CARE at New York Presbyterian Hospital