Summary
Overview
Work History
Education
Skills
Timeline
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Gloria Martinez

Little Elm,TX

Summary

Customer-oriented with 25 years of experience of F&B. Serviced-focused dedicated to delivering positive customer experiences to promote loyalty and repeat business. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.

Overview

11
11
years of professional experience

Work History

General Manager

Monkey Rock
09.2021 - 05.2024
  • Managed Construction Project
  • Helped develop concept for Monkey Rock
  • Guided and assisted in preparation for second business same owners
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Managed budget implementations, employee evaluations, and contract details.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.

Kiddie Academy

Chef
02.2019 - 09.2021

Support Chef

Raytheon Compass
04.2018 - 02.2019

Culinary Manager

Pistack ITZ
07.2017 - 04.2018

Sous Chef

Dallas Cowboys Legends
04.2013 - 07.2017

Education

High School Diploma -

J M Hanks High School
El Paso, TX
05.1994

Skills

  • Leadership and team building
  • Operations Management
  • Efficient multi-tasker
  • Training and coaching
  • Recruitment
  • Purchasing
  • Bilingual
  • Effective leader
  • Staff Management
  • Team Leadership

Timeline

General Manager

Monkey Rock
09.2021 - 05.2024

Kiddie Academy

Chef
02.2019 - 09.2021

Support Chef

Raytheon Compass
04.2018 - 02.2019

Culinary Manager

Pistack ITZ
07.2017 - 04.2018

Sous Chef

Dallas Cowboys Legends
04.2013 - 07.2017

High School Diploma -

J M Hanks High School

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Gloria Martinez