GLORIA MARTINEZ
Greenville
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Department Head
Hobby Lobby
Greenville
07.2022 - 07.2026
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Managed inventory levels to ensure product availability and optimal stock rotation.
- Oversaw merchandising displays to attract customers and promote key products effectively.
- Coordinated with other departments to ensure successful completion of projects.
- Managed daily work assignments of subordinate staff members while ensuring timely completion.
- Analyzed data from various sources to identify trends and recommend solutions.
- Conducted performance evaluations, providing constructive feedback and setting objectives.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Assistant Store Manager
Family Dollar
Greenville
04.2023 - 06.2023
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels and organized product displays to maximize sales potential.
- Collaborated with management on staff scheduling and performance evaluations.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained a safe working environment by enforcing safety regulations.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Cashier Team Lead
Raising Cane's Chicken Fingers
Fort Worth
02.2021 - 05.2021
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases, maintained orderly appearance of checkout area; restocked supplies as needed.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
- Followed company security procedures for handling large sums of money.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Coordinated with vendors to secure product availability at competitive prices.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Identified discrepancies between actual sales figures and expected totals.
- Ensured compliance with all safety regulations while performing tasks.
Customer Service Representative
Walgreens
Saginaw
02.2018 - 01.2021
- Supported other teams when necessary, such as stocking shelves or bagging groceries
- Completed paperwork related to personnel actions including hiring terminations, transfers.
- Analyzed sales data reports to identify trends in customer buying habits.
- Answered customer questions and provided store information.
- Answered customer inquiries and provided accurate information regarding products and services
- Assisted customers with product selection ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Education
High School Diploma -
Arlington Heights High School
Fort Worth, TXHigh School Diploma - medical terminology
Boswell High School
Fort Worth, TXSkills
- Returns Processing
- Customer Service
- Payment Collection
- Cash Register Operation
- POS Systems
- Payment Processing
- ID Verification
- Drawer Balancing
- Liquor Law Compliance
- Money Handling
- Inventory Management
- Product Knowledge
- Regulatory Compliance
- Loss Prevention
- Cash Drawer Balancing
- Written and Verbal Communication
- Retail Merchandising
- Training and Development
- Inventory Control
- Conflict Resolution
- Daily Reporting
- Time Management Skills
- Cash Management
- Complex Problem-Solving
- Mobility Support
- Caregiver Relations
- Patient Observation
- Care Monitoring
- Basic Life Support
- Health Education
- Emergency Response
- CPR Certification
- HIPAA Compliance
- Biohazard Disposal
- Documentation Expert
- Child Development
- Activity Planning
- Classroom Management
- Training in Food Handling Preparation
- Social Skills Development
- Early Childhood Education
- Afterschool Program Leadership
- Supply Management
- Certified in Early Childhood Education
- At-Home Daycare Professional
- Conflict Resolution Techniques
- Arts and Crafts Aptitude
- Effective Listening
- Calm and Patient
- Inventory management
- Performance evaluations
- Customer relationship management
- Effective communication
- Problem solving
- Time management
- Cashier support
- Systems and software expertise
- Customer engagement
- Task delegation
- Order processing
- Department inspection
Languages
- English, fluent
- Spanish, fluent
- French, beginner
Timeline
Assistant Store Manager
Family Dollar
04.2023 - 06.2023
Department Head
Hobby Lobby
07.2022 - 07.2026
Cashier Team Lead
Raising Cane's Chicken Fingers
02.2021 - 05.2021
Customer Service Representative
Walgreens
02.2018 - 01.2021
High School Diploma -
Arlington Heights High School
High School Diploma - medical terminology
Boswell High School