Dalynn Smith
PROVIDENCE,RI
Summary
Experienced with overseeing parts department operations, including inventory management and supplier coordination. Utilizes strategic planning to streamline processes and support team efficiency. Track record of building strong supplier relationships and maintaining high operational standards.
Detail-oriented professional with extensive experience in customer service and parts management. Known for excellent communication and teamwork, consistently achieving high levels of customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Parts Department Manager
Rego's Auto Body
300 Chalkstone Ave Providence, RI 02908
02.2021 - Current
- Streamlined parts inventory management system to enhance accuracy and efficiency.
- Oversaw daily operations of parts department, ensuring timely order fulfillment and product availability.
- Coordinated with vendors to negotiate pricing and maintain optimal stock levels for high-demand items.
- Reorganize the parts room every two weeks to keep the room uo to date
- Ran the parts room and ordered parts while dropping off parts to wherever they needed to be brough to
Customer Service Representative
Home Depot
387 Charles St, Providence, RI 02904
07.2020 - 11.2021
- Resolved customer inquiries and concerns, enhancing overall satisfaction and loyalty.
- Assisted in managing inventory levels, ensuring product availability for customers.
- Trained new staff on customer service protocols and operational procedures.
- Streamlined checkout processes, reducing wait times for customers during peak hours.
- Collaborated with team members to improve communication and service delivery standards.
- Developed solutions for complex customer issues, fostering positive relationships and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Business
Community College of Rhode Island
Warwick, RI12-2029
High School Diploma -
Classical High School
Providence, RI06-2019
Skills
- Ordering parts
- Customer service
- Improving customer satisfaction
- Customer relations
- Invoice processing
- Inventory restocking
- Inventory management
- Performance improvement
- Vendor relations
- Purchasing oversight
- Returns processing
- Parts documentation
- Time management
- Problem-solving
- Teamwork and collaboration
- Teamwork
- Hardworking and reliable
- Attention to detail
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Decision-making
- Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Parts Department Manager
Rego's Auto Body
02.2021 - Current
Customer Service Representative
Home Depot
07.2020 - 11.2021
No Degree - Business
Community College of Rhode Island
High School Diploma -
Classical High School