Gloria Mendoza
Wichita
Summary
Dynamic professional with a proven track record at CSL Plasma, excelling in effective communication and donor safety management. Recognized for enhancing customer service and multitasking abilities while leading teams. Adept at cash handling and up-selling, consistently ensuring compliance and fostering positive relationships in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Reception Tech
CSL Plasma
Wichita
05.2024 - Current
- Screened donors for eligibility by conducting vital checks and arm examinations, ensuring accurate data entry for record maintenance.
- Advanced to Donor Support Technician, overseeing setup and teardown of donation devices and managing fluid spiking processes for donor safety.
- Handled donor safety responsibilities by addressing reportable and non-reportable incidents, ensuring compliance with safety protocols.
Server
Applebees
Wichita
02.2022 - Current
- I started as a Hostess at Applebees and several days later was provided the opportunity to become a carside Hop.
- As a Carside Hop I furthered my knowledge of cash handling and running multiple stations at once.
- I learned how to enter things into my POS system.
- Once I turned 18, I became a server, which really taught me how to speak and connect with customers.
- This position also helped me learn and practice up selling.
- While at Applebees I have learned the importance of customer service, being a team player, time management, and how to process difficult situations appropriately.
Server
Golden Corral
Garden City
- Current
- Here at Golden Corral I got to connect with Customers and tend to their needs while they were eating dinner.
- I was really able to learn how to speak and hold a conversation with multiple people giving them undivided attention amidst a potentially chaotic environment.
Team Leader
Saints of Fun
Garden City
05.2019 - 07.2021
- Company Overview: Saints of Fun is a small business in a small town and taught me the importance of building relationships.
- Began at Saints of Fun as a Cashier, transitioning roles in my time with Saints of fun.
- I ended my time as a team leader.
- I learned how to talk and connect with customers ensuring they were enjoying their time and their expectations had been met.
- Saints of Fun is a small business in a small town and taught me the importance of building relationships.
Assistant Manager
Little Caesars
Wichita
08.2020 - 01.2021
- Starting as a cashier and through the year progressed to different roles in different locations.
- A couple of months into learning all positions available in the store, I was provided the opportunity to become the Assistant Manager.
- I learned tasks such as scheduling, inventory management and learning how to help others as they train in different positions throughout the store.
Education
Highschool Diploma -
Campus Highschool & Garden City Highschool
12-2024
Skills
- Effective Communication
- Cash Handling
- Customer Service focused
- Multitasking
- Ability to recognize difficult situations and handle appropriately
- Ability to Up-Sell/Cross Sell
- Time Management
- Team Player
References
- Nathan Tessler, Applebee's Hourly Manager, (316) 347-4096, Tnahtan013@gmail.com
- Kelly Bonnell, Applebee's Employee,(573)578-1497
- Candice Davis, Csl Plasma team lead, (316)807-2597
- Erica Hoffer, Rn nurse,
Certification
- CNA licensed
Timeline
Reception Tech
CSL Plasma
05.2024 - Current
Server
Applebees
02.2022 - Current
Assistant Manager
Little Caesars
08.2020 - 01.2021
Team Leader
Saints of Fun
05.2019 - 07.2021
Server
Golden Corral
- Current
Highschool Diploma -
Campus Highschool & Garden City Highschool