Gloria Murillo
Pomona,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
Work History
Makeup Artist
Freelace
Pomona
03.2023 - Current
- Fostered loyal clientele base through quality services and rapport-building.
- Continuously updated skills through training courses and seminars.
- Managed appointment scheduling and maintained detailed client records.
- Implemented creative marketing strategies to attract new clientele.
- Maintained clean and hygienic work environment for clients.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Consulted with clients about desired look or color palette prior to application process.
Barista
Rev'd Up Coffee & Classics
Claremont
07.2023 - 02.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Memorized official and off-menu coffee and tea preparations.
- Described menu items to customers and suggested products based on stated preferences.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Adapted quickly to menu changes or updates while maintaining quality service.
Retail Warehouse Associate
Best Buy RLC
Chino
09.2020 - 03.2023
- Demonstrated excellent communication skills while working with colleagues and customers in person or via online.
- Adhered to safety guidelines while operating heavy machinery and equipment.
- Identified damaged or expired products for removal from inventory.
- Managed time effectively to meet deadlines and maintain efficiency.
- Picked, packed, and labeled products according to company standards.
- Assisted in training new employees on warehouse operations and safety procedures.
- Utilized computerized inventory systems for efficient order processing.
- Operated pallet jacks, and other materials handling equipment.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Operated scanners, computers, and other equipment to track orders.
- Input accurate customer date information when creating return claim.
- Tested functionality of technology products being returned.
Cashier/Server
Panaderia Jalisco/ Marias Tacos
Pomona
09.2019 - 12.2019
- Provided excellent customer service, ensuring guest satisfaction and repeat business.
- Handled cash transactions and operated POS system accurately.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Collaborated with team members to ensure efficient service delivery.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Trained new employees to perform duties.
Education
High School Diploma -
Ganesha High School
Pomona, CA05-2020
Associate of Science - Marketing
Mt San Antonio College
Walnut, CASkills
- Beauty transformations
- Client Consultations
- Presentations and demonstrations
- Brand building and awareness
- Makeup Application
- Social Media Content
- Client Relationship Building
- Portfolio Development
- Professional Networking
- POS Systems
- Customer Assistance
- Customer Service
- Returns processing
- Staff Training
- Order Taking
- Inventory Management
- Beverage Preparation
- Menu Memorization
- Table Bussing
- POS System Operation
- Microsoft Office
- Excel
- Bilingual
- Training background
- Leadership experience
Timeline
Barista
Rev'd Up Coffee & Classics
07.2023 - 02.2024
Makeup Artist
Freelace
03.2023 - Current
Retail Warehouse Associate
Best Buy RLC
09.2020 - 03.2023
Cashier/Server
Panaderia Jalisco/ Marias Tacos
09.2019 - 12.2019
High School Diploma -
Ganesha High School
Associate of Science - Marketing
Mt San Antonio College
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