Gloria Nichols
WAPPINGERS FALLS
Summary
Dynamic professional with a proven track record in customer service and online sales techniques, demonstrated during my tenure at McDonalds Restaurant. Excelled in building client relationships and leveraging social media for brand promotion, resulting in increased customer satisfaction and repeat business. Skilled in multitasking and fostering positive customer interactions, I bring a strong work ethic and positive energy to every opportunity.
Overview
35
35
years of professional experience
Work History
Crew Member/Food Service Worker
McDonalds Restaurant
04.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Prepared products following restaurant, health, and safety standards and procedures.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Internet Sales Consultant
Gonet
01.2021 - 01.2023
- Established long-term relationships with clients, resulting in repeat business and increased referral rates.
- Developed personalized sales strategies for each client, tailored to their unique needs and preferences.
- Delivered engaging product demonstrations via online platforms, effectively showcasing features and benefits while addressing client concerns.
- Utilized social media channels effectively to engage with potential customers, promoting brand awareness while also answering product-related questions.
Salesperson
Classe (Muebles)
12.2002 - 12.2008
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Salesperson
Distribuidora Viber
11.2002 - 12.2004
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Sales Associate
Classic Muebles Decoraciones
01.1990 - 10.2002
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
3 Years - Biochemistry And Pharmacy
State University of Ecuador
Cuenca, Ecuador06-1988
Skills
- Customer service
- Quick learner
- Online sales techniques
- Customer care
- Positive attitude
- Multitasking and organization
- Strong work ethic
- Positive attitude and energy
Languages
Spanish
Full Professional
English
Limited Working
Timeline
Crew Member/Food Service Worker
McDonalds Restaurant
04.2023 - Current
Internet Sales Consultant
Gonet
01.2021 - 01.2023
Salesperson
Classe (Muebles)
12.2002 - 12.2008
Salesperson
Distribuidora Viber
11.2002 - 12.2004
Sales Associate
Classic Muebles Decoraciones
01.1990 - 10.2002
3 Years - Biochemistry And Pharmacy
State University of Ecuador
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