Talented HR Manager with 20 years planning and coordinating Human Resources department operations and programs. Versatile professional with background managing areas such as company policy development, benefits, hiring procedures. Proudly maximized employee retention through first-class training and compensation management.
Overview
16
16
years of professional experience
Work History
HR Service Partner
PuzzleHR
11.2022 - Current
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Exhibited high energy and professionalism when dealing with clients and staff.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
HR Specialist
Definitti LLC
10.2021 - 11.2022
Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Reviewed and screened applicant resumes to identify qualified candidates.
Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
Developed and implemented onboarding and orientation programs for new employees.
Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Created employee education programs to improve understanding of benefits packages and increase utilization.
HR Manager
Callies Performance Products
10.2012 - 10.2021
Managed employee disputes by employing conflict resolution techniques.
Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
Guided leaders and employees on company policies, programs, benefits and salary administration.
Motivated employees through special events, incentive programs, and constructive feedback.
Led decision-making and implementation of HR policies, procedures, programs and functions.
Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
Organized and led staff orientation programs and training to promote collaboration.
Benefits Manager
The Right Thing - An ADP Company
02.2008 - 09.2012
Educated new hires about different benefit plans.
Oversaw open enrollment processes during [Number] quarter.
Audited benefit programs and agreements to optimize service delivery.
Kept programs in line with plan structure, company policy and legal requirements.
Directed and controlled 401K, medical, dental, and vision benefit packages.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Provided customer service to employees regarding payroll inquiries and issues.
Managed applicant tracking systems to keep recruitment processes organized.
Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
Education
Business Management
The University of Findlay
Findlay, OH
05.2018
Skills
Talent Recruitment
Strategic Planning
Recruitment and Hiring
Performance Management
Benefits Administration
Payroll Administration
HR Legal Compliance
Employee Onboarding
Legal Compliance
Timeline
HR Service Partner
PuzzleHR
11.2022 - Current
HR Specialist
Definitti LLC
10.2021 - 11.2022
HR Manager
Callies Performance Products
10.2012 - 10.2021
Benefits Manager
The Right Thing - An ADP Company
02.2008 - 09.2012
Business Management
The University of Findlay
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Kristen TuckerKristen Tucker
managed hr team lead at PuzzleHRmanaged hr team lead at PuzzleHR