Gloria Olivares
San Antonio,TX
Summary
Experienced account manager with a strong background in insurance, particularly in Florida property insurance for 8 years. Demonstrated expertise in sales, customer service, and strategic planning, alongside critical problem solving and time management abilities. Aiming to expand professional horizons through new challenges.
Overview
9
9
years of professional experience
Work History
Account Manager
USAA Insurance
San Antonio, Texas
04.2017 - Current
- Delivered exceptional member experience across Florida property line of business.
- Managed specialized Pennsylvania rental property insurance policies.
- Provided frontline support for Florida property through extensive process knowledge.
- Displayed best practices in technical and compliance areas to improve team efficiency.
- Trained new Florida property learners on metrics, MSAT, technology, and compliance standards.
- Served as point of contact for technical and compliance, CEO escalations, and MSAT.
- Utilized experience to deescalate member calls while advocating for members' needs.
- Contributed to fulfillment operations by addressing member requests and ensuring timely responses. and the Florida helpline.
Education
Associate of Applied Science - Legal Assisting
Career Point College
San Antonio, TX06-2013
Skills
- Customer relationship management
- Multitask management
- Problem solving
- Conflict resolution
- Effective communication
- Member advocacy
- Compliance standards
Accomplishments
- Superior Performer Nominee
- Awarded Orange Frog
- Award Compliance Champ
- 5 star receipient
- Received QA Recognition
Timeline
Account Manager
USAA Insurance
04.2017 - Current
Associate of Applied Science - Legal Assisting
Career Point College