Gloria Orlandi
SNOW CAMP,NC
Summary
Dynamic Customer Service Representative with a proven track record at Isley Farm Supply, excelling in problem resolution and relationship building. Leveraged active listening and critical thinking to enhance customer satisfaction, effectively addressing complex issues and ensuring optimal product availability. Committed to delivering exceptional service and fostering positive customer experiences.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in the Patient Care Coordinator role.
Overview
8
8
years of professional experience
Work History
Swim Instructor
Snow Camp Swim Kids
05.2017 - 08.2025
- Designed and implemented engaging lesson plans for diverse age groups.
- Assessed individual swimmer progress and adjusted training techniques accordingly.
- Developed positive relationships with parents to facilitate swimmer development feedback.
- Enhanced student retention rates through personalized feedback and motivational techniques.
- Collaborated with parents to set achievable goals and track student development over time.
- Increased overall client satisfaction by maintaining open communication with parents and addressing concerns promptly.
- Continually updated personal knowledge of swimming techniques and industry trends, ensuring the highest quality of instruction possible for clients.
- Taught students pool and water safety guidelines.
- Provided a comfortable learning environment for students with diverse needs, adapting teaching techniques accordingly.
- Expanded clientele base through effective marketing strategies such as social media promotions and word-of-mouth referrals.
- Conducted regular evaluations of student progress, providing constructive feedback to foster improvement over time.
Customer Service Representative
Isley Farm Supply
03.2022 - 11.2023
- Responded to customer inquiries, providing accurate product information and resolving issues efficiently.
- Assisted customers in selecting products, enhancing overall shopping experience through personalized service.
- Processed transactions using point-of-sale systems, ensuring accuracy and timely completion of sales.
- Maintained knowledge of promotions and product features, effectively communicating benefits to customers.
- Monitored inventory levels, assisting in restocking merchandise to ensure optimal product availability for customers.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Education
Bachelor of Science - Business Administration
University of Texas At Austin
Austin, TX05-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Complaint resolution
- Computer proficiency
- Professional telephone demeanor
- Appointment scheduling
Timeline
Customer Service Representative
Isley Farm Supply
03.2022 - 11.2023
Swim Instructor
Snow Camp Swim Kids
05.2017 - 08.2025
Bachelor of Science - Business Administration
University of Texas At Austin
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