Gloria Osorto
Miami,FL
Summary
Dynamic Assistant Manager with a proven track record at Foot Locker, recognized for enhancing customer satisfaction and optimizing operational efficiency. Demonstrated excellence in team leadership and problem-solving, directly contributing to the achievement of strategic business objectives. Proficient in customer relations and adept at multitasking, leveraging a combination of hard and soft skills to drive organizational success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Foot Locker
Miami, FL
10.2022 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established processes for monitoring customer satisfaction levels.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
Sales Associate
T.J. Maxx
Miami, FL
05.2022 - 09.2022
- Engaged customers in friendly, professional dialogue to determine needs.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
High School Diploma -
Westland Hialeah High
Miami, FL05-2022
Associate of Arts - Veterinary Science
Miami Dade College
Miami, FLSkills
- Recruiting and interviewing
- Customer service and satisfaction
- Team leadership
- Customer Relations
- Multitasking and organization
- Time management
- Problem-solving
- Goal setting
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Assistant Manager
Foot Locker
10.2022 - Current
Sales Associate
T.J. Maxx
05.2022 - 09.2022
High School Diploma -
Westland Hialeah High
Associate of Arts - Veterinary Science
Miami Dade College
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